Peloton
Peloton is the leading interactive fitness platform globally, with a passionate community of over 6.9 million Members.
New York , NY
Hybrid

Director, Operations Program Management

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THE ROLE

Peloton is seeking a leader for the Operations Program Management (OPM) function, based out of our NYC HQ. This individual will lead an organization of multiple individual program managers in the product life-cycle within operations. This position will work closely with key cross-functional teams, including Hardware and Product Design Engineering, Part Suppliers, Procurement, Operations, Finance, Marketing and Contract Manufacturers to develop the strategic direction, goals, objectives and key measurement systems to manage work flows and ensure that business goals are met. This person will have a deep appreciation for the customer mindset and will be a thought-leader within the organization, helping to advance internal solution strategy globally and challenge others in the organization to promote positive change. The Director, OPM, will create vision and strategy, help scale operations, develop teams and management talent, and develop processes and standards to fuel Peloton’s expansion.

RESPONSIBILITIES

  • Evolve the organization to exceed support requirements of a global company.
  • Develop and maintain scalable organization with a well-documented roadmap, goals and objectives.
  • Help create and manage vision and strategy to take the operations to the next level of industry leadership.
  • Assess operational gaps and interface with cross-functional partners to design, develop and implement scalable and flexible solutions.
  • Understand, collaborate and influence across functional organizations.
  • Advance high level strategic decision-making through detailed analyses and material preparations
  • Manage high-performance and diverse teams in a rapid change environment.
  • Assist teams with the development of a comprehensive program management framework to ensure the teams can move fast while incorporating changes to plan.
  • Work with stakeholders across the business to develop solutions for cross-functional issues and support requirements associated with network operations, project management and supply chain operations.
  • Execute multiple project timelines related to suppliers to ensure on time delivery performance throughout the development cycle
  • Facilitate quoting based on sourcing strategy for all NPI builds
  • Assume responsibility for overall material cost savings objectives related to new product development costs
  • Design and implement innovative and robust processes and standards in support of technology and other areas as required.
  • Develop and manage to Key Performance Index for the services provided by Operations Program Management team.
  • Present regular updates to Engineering and Operations executive leadership team
  • Build high performing teams through mentoring and development of managers and individual contributors.
  • Approximately 10-15% travel required.

QUALIFICATIONS

  • 10+ years of experience leading in a technical organizations 
  • Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
  • Track record of implementing and managing infrastructure programs 
  • Knowledge of software as a service business model and its product development lifecycle.
  • Knowledge of production environments and operational dependencies.
  • Experience building strategies and solutions to meet Customer needs.
  • Organizational, communication, interpersonal, collaboration relationship building experience.
  • Experience working in a cross-functional, matrix management environment consisting of software engineering, infrastructure, production engineering and business operations teams.
  • Experienced in the development of a management team, and in personnel management and staffing.
  • Thrives in a dynamic, fast-paced environment where you must take on multiple responsibilities and do what it takes to get things done.
  • Experience leading projects.

ABOUT PELOTON

Founded in 2012, Peloton is a global technology company reinventing fitness by bringing the energy and benefits of studio-style workouts to the convenience and comfort of home. With more than 10,000 live and on-demand classes, taught by a roster of elite instructors, Peloton delivers real-time motivation and curated playlists from the world's best artists. Peloton is changing the way people get fit through a comprehensive and socially-connected experience that makes every workout both efficient and addictive. The brand's immersive content is accessible through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide a full slate of fitness offerings, anytime, anywhere.

Headquartered in New York City, Peloton was named the fastest growing company in the city by Crain’s and is consistently named among the most innovative companies by Fast Company. Peloton’s investors include True Ventures, TCV, Fidelity Investments, Wellington Management, JP Morgan Private Bank, NBC Universal, and Kleiner Perkins. Learn more at onepeloton.com.

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What are Peloton Perks + Benefits

Peloton Benefits Overview

At Peloton, we do not subscribe to a one-size-fits-all approach - our workforce is diverse, so our benefits must be, too. Our goal is to enable our team members to be their best, most authentic selves while providing inclusive benefits to them and their families in the moments that matter most. Peloton is proud to offer comprehensive health care, mental health benefits, childcare solutions, generous paternal leave, equity packages, and more to all full time team members. In the United States, we are proud to have recently extended our medicinal benefits offering to portions of our part-time populations at certain threshold of hours. All team members are eligible for a referral bonus plan, pre-paid legal assistance, product & appear discounts, and complimentary access to the Peloton digital app.

Culture
Volunteer in local community
Peloton offers paid Volunteer Time Off to enable and empower our team members to volunteer for causes that positively impact their communities.
Partners with nonprofits
Peloton has donated funds to organizations across a variety of causes, inclusive of Hunger Relief Efforts, Civil Rights Groups, and more.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Peloton's remote work program allows Team Members to work from home on occasion, as needed for them.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Peloton Employee Resources Groups are employee-led groups that foster a diverse and inclusive workplace aligned with Peloton's organizational mission, values, goals, business practices, & overall D&1
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Peloton employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental insurance
Peloton's dental plan covers up to $3000 of expenses.
Vision insurance
Health insurance
Peloton covers up to 90% of premiums for high deductible health plans.
Life insurance
Peloton's Life Insurance is equal to 2 times an employee's annual salary with a minimum coverage of $100,000.
Pet insurance
Pet insurance is a voluntary employee-paid benefit.
Wellness programs
Team workouts
Peloton team members have free access to the Peloton digital product and can take workouts anytime!
Mental health benefits
Peloton partners with Lyra to provide mental health benefits to all employees, with 25 free sessions per year.
Financial & Retirement
401(K)
In addition to benefits that provide security for you today, you can make saving for the future easy with a 401(k) plan that allows you to save a portion of your salary towards retirement.
401(K) matching
Peloton provides employees with a 401(K) matching plan managed by ADP. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Our Employee Stock Purchase Plan (ESPP) is an optional program that allows eligible team members to use payroll deductions to purchase Peloton stock twice a year at a discount.
Child Care & Parental Leave Benefits
Childcare benefits
Peloton partners with Bright Horizons and Urban Sitters for Backup child care assistance. Subsidized child care & family care.
Generous parental leave
Parental Leave is a Company-Paid benefit which will pay your salary following the birth, adoption, or placement of a child. Up to 18 weeks total.
Family medical leave
Peloton provides eligible team members with up to 12 weeks of unpaid, job-protected leave per year.
Adoption Assistance
Peloton reimburses for eligible adoption expenses and 18 week of paid leave.
Vacation & Time Off Benefits
Generous PTO
Hourly team members receive between 10 to 20 days per year of paid time off based on years of service.
Paid volunteer time
Peloton employees receive 16 hours per year of paid volunteer time.
Paid holidays
Paid sick days
Team Members receive 48 hours of sick time up front.
Office Perks
Commuter benefits
Peloton offers pre-tax commuter benefits for all employees for both Transit and Parking.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Peloton hosts happy hours in our NYC Penthouse on occasion.
Recreational clubs
Relocation assistance
Peloton offers a comprehensive relocation policy for employees relocating.
Fitness stipend
Peloton is proud to offer all full-time team members an annual reimbursement of $500 for Wellness related events registration/sponsor fees.
Home-office stipend for remote employees
During these unprecedented times, Peloton offers remote employees the ability to reimburse purchases for their at-home office, not exceeding $500.
Onsite gym
Professional Development Benefits
Tuition reimbursement
Peloton has partnered with Gradifi to help pay down your student debt and pay for your children's future education.
Promote from within
Continuing education stipend
Peloton provides $5250 annually of financial assistance for certain education related expenses to foster & encourage the professional development of our team members.

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