Director of Operations (Provider Partnerships)

| Greater NYC Area
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About the Company

At Covera Health, we have proven that advanced data science can prevent serious misdiagnoses which result in poor outcomes for patients and increased costs for payers. Using our proprietary framework, we help patients recover better, faster, and more affordably. Today, we are working with some of the largest healthcare payers in the country to potentially impact millions of patient lives. We are passionate about improving healthcare for every patient.


About the role

As the Director of Operations (Provider Partnerships), you will drive operational improvement and scalability projects for our Provider Partnerships team. You’ll be a leader within the Provider Partnership operations team who understands the details of how operations work today and what needs to change to enable mature growth. As our program evolves and grows, you will lead the impact assessment and change management for our team. You will live and breathe operational efficiency, reporting and provider experience. 


You will be expected to:

  • Drive end-to-end operational improvement for Provider Partnership operations, including refinement of process controls and documentation
  • Define, build and launch Key Performance Indicators (KPIs) and operational dashboarding for Provider Partnership operations
  • Spearhead cross-functional process development by defining, piloting and instituting change management to transfer to day-to-day ownership
  • Own strategic operational projects such as operational vendor assessments and implementation and provider-facing product enhancements and reporting
  • Conceptualize and implement projects to increase provider value and success as well as to improve operational metrics and KPIs
  • Partner with internal product / technical teams to conceptualize and implement solutions to increase scalability
  • Contribute to other strategic initiatives and special projects as necessary


  • BA or BS required
  • 5-8 years of work experience focused on healthcare operational improvement and/or operations management in a management consulting firm, healthcare startup, or other innovative care delivery organization.
  • Prior work experience in a dynamic startup environment preferred.
  • Critical process engineering skills, problem solving skills, and attention to detail.
  • Knowledge of SQL and data visualization/dashboarding techniques and technologies (e.g. Power BI) preferred.
  • Ability to manage and drive progress across matrixed teams, direct management experience preferred.
  • Ability to succeed cross-functionally across various departments and roles.
  • Exceptional project management and organizational skills.


You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, FSA, pre-tax commuter benefits, flexible paid time off, and a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a smart, fun focused, and unique team of people who are truly passionate about changing healthcare for the better!

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Located two blocks away from Grand Central Station with wonderful restaurants, casual and quick or cultural and delicious, this nabe has it all!

An Insider's view of Covera Health

What's something quirky about your company?

When we were thinking of how to design informative town halls we felt it was important to make it creative and fun. At the first one we ever had at 15 people, our presenters jogged out to Eye of the Tiger- since then it's evolved to include catering, decorations, and even costumes! It's become a highlight of the month that everyone looks forward to

Kellianne Buschinski

Director of People & Ops

How do you empower your team to be more creative?

When working on a project with my team, I try not to be too prescriptive with exactly how I think we should solve a problem. I’ve found that when people have the freedom to come up with their own ideas, their solutions and work products are often better than what I was originally imagining, which leads to better results for our entire team!

Sarah Oddo

Director of Operations & Strategy

What are Covera Health Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% Premium Coverage
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
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