Director, Operations at Angi

| Greater NYC Area
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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the Role

Angi is seeking an analytical and energetic leader to help drive Operations. In this role you will own strategy development and execution of projects to support the growth for Angi’s rapidly growing, highly complex Managed Services business. 

The scope of this mandate is broad - from managing a project management team to building much needed processes (customer support, escalations, compliance) to sourcing and onboarding service companies - you will be responsible for anything and everything that enables Angi to deliver a good experience to its customers and service professionals.

You'll manage a team and work closely with counterparts in Product, Engineering, Customer Experience and Legal to solve challenging problems.  

What you'll do

Own the end-to-end operations for Angi’s Managed Services business. Drive transformational change across the business by focusing on:

  • Owning critical business KPIs: fulfillment rate, agent productivity, customer satisfaction and cost of sales P&L
  • Managing multiple functional teams: project management, customer support, claims/escalations, audit & compliance, operations support
  • Ensuring we’re constantly improving the service we deliver and exceeding customer expectations
  • Being the champion of our pro base - own the pro experience and pro retention; build SP onboarding and support function
  • Working closely with the executive team on all operational strategic priorities  

What we're looking for

  • 8-10 years of work experience 
  • An exceptional operator who has experience in operations for a start-up (marketplace preferred) 
  • Analytical and structured problem solver, willing to get to the details and uncover key insights
  • Great people manager who has led a team before
  • Customer centric and capable of balancing several priorities 
  • Willingness to get hands dirty and do whatever it takes to ensure success
  • Willingness to adapt to a fast-paced work environment; hack, test and learn mentality; team player
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

 Compensation & Benefits: 

  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Our office is right near Penn Station and Madison Square Garden. Great for shopping, commuting, and catching a game at MSG!

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

Lunch and dinner provided every single day! Annual Presidents Club trip for top performers across the organization.

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