Director of Operations
Millennials are highly-educated, tech-literate, and mission-driven. Yet seven years after the great recession ended, nearly half of young university grads are underemployed, meaning they aren’t working jobs that require a degree. And the situation has only recently begun to improve. This year US students will graduate with $37,000 in debt, only to accept unpaid internships and part-time jobs.
Meanwhile, software is eating the world, disrupting first media, publishing, and entertainment, and now food, transportation, and travel, creating millions of new technology jobs that companies are eager to fill. By 2020 there will be a shortage of 1 million more tech jobs than computer science grads.
We can be the bridge. We can help this generation gain the skill to fill these jobs and enjoy happier, more fulfilling careers.
Join us.
Codecademy is a NYC startup founded in 2011 that has taught more than 45+ million people around the world the programming skills they need to find jobs. We’re seeking a talented Director of Operations and Customer Success to drive vision and execution for our community operations team, while building a dynamic community around our learners, advisors, alumni, and more. You excel at both strategy and execution, can intuitively identify direction, and aren't afraid to delve into hands-on operational details. This role will be directly responsible for the team's business impact on the entire Codecademy platform.
Role:
- Owner of business impact of community operations - significantly impact the learning experience and business by building a vibrant community ecosystem. Demonstrate impact through core metrics (e.g. engagement & retention metrics for experience, revenue for business)
- Define Codecademy’s community vision and roadmap, and execute it to success.
- Lead and mentor a group of passionate community operations managers and associates
- Hands-on coaching, execution, and operational oversight of key community initiatives.
- Collaborate across teams to ensure product success, including design, content, engineering, analytics, and community/marketing
You will be successful if you:
- Are extraordinarily executional and impact focused - we’re looking for a leader to take our organization to the next level in impact, efficiency, and scale as we grow Codecademy’s user base beyond 100M+ users. Your contributions will be measured by the success of the company and business.
- Have senior leadership and management expertise - you’ll have a team of talented associates and managers to lead to success. Focus on their growth.
- Possess strong analytical and quantitative abilities, yet are able to balance that with a deep compassion for our users - building community at this scale inevitably requires a quantitative approach, but we can't lose sight of the social and emotional aspect of community building
- Have a “Founder” mentality - do whatever’s needed for success, regardless of whether it’s in your “official” job description or not.
Requirements:
- 5-7 years of people management experience and success leading teams in a highly agile and ambiguous environment
- 3-5 years of community and/or operational experience at a consumer-facing internet company
- Consistent track record in delivering results in a fast-paced, growing consumer operational environment
- Previous startup founding experience or early-stage startup experience a plus.
- Previous management consulting, growth operations, or online community scaling experience a strong plus.
At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of users with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.