Codecademy (a Skillsoft company)
New York, NY

Director of Operations

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Millennials are highly-educated, tech-literate, and mission-driven. Yet seven years after the great recession ended, nearly half of young university grads are underemployed, meaning they aren’t working jobs that require a degree. And the situation has only recently begun to improve. This year US students will graduate with $37,000 in debt, only to accept unpaid internships and part-time jobs.

Meanwhile, software is eating the world, disrupting first media, publishing, and entertainment, and now food, transportation, and travel, creating millions of new technology jobs that companies are eager to fill. By 2020 there will be a shortage of 1 million more tech jobs than computer science grads.

We can be the bridge. We can help this generation gain the skill to fill these jobs and enjoy happier, more fulfilling careers.

Join us.

Codecademy is a NYC startup founded in 2011 that has taught more than 45+ million people around the world the programming skills they need to find jobs. We’re seeking a talented Director of Operations and Customer Success to drive vision and execution for our community operations team, while building a dynamic community around our learners, advisors, alumni, and more. You excel at both strategy and execution, can intuitively identify direction, and aren't afraid to delve into hands-on operational details. This role will be directly responsible for the team's business impact on the entire Codecademy platform.

Role:

  • Owner of business impact of community operations - significantly impact the learning experience and business by building a vibrant community ecosystem. Demonstrate impact through core metrics (e.g. engagement & retention metrics for experience, revenue for business)
  • Define Codecademy’s community vision and roadmap, and execute it to success.
  • Lead and mentor a group of passionate community operations managers and associates
  • Hands-on coaching, execution, and operational oversight of key community initiatives.
  • Collaborate across teams to ensure product success, including design, content, engineering, analytics, and community/marketing

You will be successful if you:

  • Are extraordinarily executional and impact focused - we’re looking for a leader to take our organization to the next level in impact, efficiency, and scale as we grow Codecademy’s user base beyond 100M+ users. Your contributions will be measured by the success of the company and business.
  • Have senior leadership and management expertise - you’ll have a team of talented associates and managers to lead to success. Focus on their growth.
  • Possess strong analytical and quantitative abilities, yet are able to balance that with a deep compassion for our users - building community at this scale inevitably requires a quantitative approach, but we can't lose sight of the social and emotional aspect of community building
  • Have a “Founder” mentality - do whatever’s needed for success, regardless of whether it’s in your “official” job description or not.

Requirements:

  • 5-7 years of people management experience and success leading teams in a highly agile and ambiguous environment
  • 3-5 years of community and/or operational experience at a consumer-facing internet company
  • Consistent track record in delivering results in a fast-paced, growing consumer operational environment
  • Previous startup founding experience or early-stage startup experience a plus.
  • Previous management consulting, growth operations, or online community scaling experience a strong plus.

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of users with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.

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What are Codecademy (a Skillsoft company) Perks + Benefits

Codecademy (a Skillsoft company) Benefits Overview

In addition to base pay, paid holidays, equity packages, and generous health benefits:

We offer a $50 monthly stipend for use towards gym memberships, fitness classes, meditation, massages.
We offer a subsidy on Citi Bike memberships--don't just work in the city, see the city! Pre-tax commuter benefits.
We offer $1,000 a year towards education and growth to be used towards conferences, certifications, or any other opportunities to learn!
Catered lunch (Tuesday through Thursday in office) and a fully-stocked kitchen
Up to $75/month internet stipend when remote.
GrubHub+ Membership
401k account through Human Interest
OneMedical account for primary care
Codecademy Pro account
Unlimited vacation policy: We encourage (and sometimes demand!) that employees take vacation time to rest and reboot.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available

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