theSkimm'
We're hiring a Director of Product Operations.
About our team and what we'll build together
We're looking for a Director of Product Operations with a passion for lean software development to join the Digital Product and Technology team and lead our department of project managers, scrum masters, and support personnel.
You are obsessed with creating processes which allow engineers to deliver their best work. You're always thinking of how to push the bounds of what's possible through inspired and ethical technology. You thrive on mentoring and motivating teams through shared learning and exploration, and fostering a positive culture of collaboration and accountability that continually improves upon itself.
Your team works across the entire product development organization to increase the flow of end-to-end delivery of new products at theSkimm. Working with your project management staff, you will oversee the planning and execution of work performed by our product, design, and engineering staff. Working with your support staff, you will ensure that both internal users and our customers understand how to use our systems and services. You will be a key leader in our team with wide-ranging responsibilities, not only responsible for the execution of our initiatives and goals, but helping to define the culture we use to achieve that vision.
How you'll contribute to our mission

• Nurture a team culture of proactive communication, efficiency, and problem-solving
• Define, codify, and iterate on the product development process across multiple disciplines that includes Product Managers, Engineers, and Designers
• Facilitate and oversee agile ceremonies and planning reviews and help establish internal best practices
• Continually look for ways to improve collaboration and optimize team processes by utilizing innovative problem-solving and frameworks
• Track workflow efficiency, projects delivery dates, KPIs, resource allocation, and other metrics
• Continuously evaluate initiatives to ensure they are adhering to budgets, achieving goals, and prioritizing team execution while upholding company values
• Develop and manage regular cadence operating calendar and project plans, including regular reviews of products and key programs and progress against OKRs
• Coordinate internal resources and third parties for the flawless execution of projects
• Collaborate across the organization to define project scope, objectives, and feasibility
• Ensure 24/7 support is provided across our suite of products and services that includes creating and owning the standard operating procedures that are relevant to our products
• Ensure systems and tools are documented and that cross-departmental staff is trained
• Hire, manage, and grow a team of project managers, support analysts, scrum masters, agile coaches, and associated trades
• Help embed the voice of the customer into product decisions by working closely with our customer experience team
• Identify and mitigate risks to minimize project uncertainty
• Set deadlines, prioritize tasks, and assign team members to various deliverables
• Motivate team members to participate in a collaborative environment
• Manage internal and external stakeholder communications
• Set and continually manage expectations across the teams and organization

You're ready for this! Here's a bit more about what we're looking for

• 7+ years of previous project management experience in an agile software engineering team
• Experience with successfully launching digital products across complex platform environments
• Previous experience with Scrum, Kanban, or other Agile product development methodologies; and opinions about which is best in various situations.
• Demonstrated ability to attract top talent and build high performing teams
• Ability to clearly communicate and lead discussions around strategy, process, timelines, and data
• Technical understanding of web and mobile technical architecture and publishing tools (Content Management Systems)
• Superior written and oral communication skills
• Strong familiarity with project management tools like Jira, Airtable, etc.
• Ability to juggle multiple goals and deadlines in the context of the big picture
• Experience with leading and mentoring a multidisciplinary team
• Ability to organize and motivate large cross-functional teams managing conflicting interests to drive progress towards solutions
• Ability to recognize when to take a 'roll up your sleeves' or lead by example approach to working through solutions
• Strong organizational and multitasking skills
• Strong quantitative and analytical abilities
• Ability to use data to drive decisions

Why we love working here
We are mission driven and values driven:
We are collectively building an impactful brand for millennial women by helping them maneuver through life's necessities. We are providing this community with information and resources so they have the ability, agency, and confidence to live their smartest lives. Every role has a purpose and allows us to equip and enable women to make their best decisions, feel more educated and have the right knowledge at the right time.
We are values driven at every point - how we work, the way we work and our culture come straight from our core values. Each of us supports this incredible brand and takes part in its continued growth, fulfilling the needs of our audience each and every day.
We put you and your personal lives first - we have a generous benefits policy that demonstrates we are listening to what our employees need:

• Unlimited vacation policy and generous holiday observances
• A hybrid working model with flexibility for remote work
• Comprehensive insurance plans and commuter benefits
• Auto-enrollment into a MassMutual 401(k) plan starting on your first day
• Access to family building and fertility benefits
• Rewards for every work anniversary
• One month paid sabbatical after your five year anniversary as a full-time employee

We support our parents at all points on their journey: 

• Generous paid parental leave
• Access to family building and fertility benefits
• Flexible and broad-scale child support program

Your well being is our priority: 

• We honor Sacred Time in our workplace
• We have aligned company "time off" during the summer to truly allow for us all to break from our work at the same time
• We offer fitness membership reimbursement
• One Medical Membership is included with our benefits

We have a vibrant, collaborative, and supportive culture (we celebrate and have fun!):

• Weekly company updates led by our co-founders/co-CEOs
• Weekly lunch stipend for HQ employees
• Two opportunities each year for our entire organization to come together IRL in NYC
• Employee awards ceremonies to celebrate individual accomplishments
• Clubs and activities designed to meet other employees like book clubs, new hire buddy programs, rooftop lunches, off-sites, and wellness focused classes
• Numerous culture events that enable our workforce, in the office and remote, to connect and have fun

Your career and development are a priority: 

• Annual learning and development stipend
• LEAD@theSkimm, our leadership development program
• DEI initiatives to ensure we are the best partners and colleagues to each other
• Career development guidance and planning

And more...

• Competitive salary and equity packages
• Complimentary access to theSkimm's suite of membership products and swag
• The opportunity to be part of a values-driven, hardworking, and diverse group of people building a media company that makes it easier to live smarter

Our story, Skimm'd
We're a mission-driven digital media company giving millennial women the information they need to live their smartest lives.
At our core, we are writers, editors, producers, designers, marketers, engineers, analysts, sellers, creatives, and strategists all working together to achieve this goal.
Since launching in 2012, we have become a trusted source for a community of millions of Skimm'rs by seamlessly integrating into their existing routines, fundamentally changing the way our audience consumes news and makes decisions. Our flagship product, the Daily Skimm , remains the fastest-growing newsletter on the market, and we continue to innovate, find new ways to Skimm everything from finance and careers to voting, wellness and downtime . Our product suite has expanded to include three top-rated podcasts, " Skimm This '', " Pop Cultured ", and " 9 to 5ish ," theSkimm mobile app , Skimm Money and Skimm Your Life newsletters, a new virtual course series called SkimmU , and Skimm Studios for innovative in-house video and audio content. Our first book, How to Skimm Your Life , was released in June 2019 and debuted at #1 on The New York Times Best Seller list.
And we're not done! We continue to grow the breadth of our offerings in life's necessary categories and by expanding our products across events, commerce, customized content, and audio, our ecosystem will become the go-to resource for this generation - and the ones that follow - in the most critical areas of their lives.
Come join us!
Learn more about us and our other opportunities here .
What about the office?
This is a full-time role based in New York, NY with flexibility for remote work. At this time, our office remains closed but it is our goal to open as soon as it can be done safely. We are continuing to closely monitor the state of COVID-19 in NYC and will provide updates to our employees as soon as we have them available.
We will require COVID-19 vaccinations for anyone coming to our office. We are following CDC recommendations and will also require additional boosters, and will always follow CDC and NY state guidance on wearing masks in the office.