Regional Director, Professional Services
DRIVE DATA DRIVEN CHANGE ACROSS OUR CUSTOMERS
We are looking for an experienced Director of Professional Services to build, and manage Sisense Professional Services in a US region.
The ideal candidate is a respected leader who has thrived inside high growth successful teams. In this role, you will work closely with our Sales and Customer Success teams to build customer confidence in the Professional Services value proposition. You will also develop a repeatable and scalable approach to implementing services that drive adoption, renewal, and expansion. This is a leadership role and requires a combination of technical and customer-facing skills and the ability to coach and mentor Professional Services professionals.
WHY YOU SHOULD JOIN OUR PROFESSIONAL SERVICES TEAM:
Sisense Professional Services leads at the nexus of customer, product, and business impact. We lead our customers to successful deliveries, influence our product development, and grow our business through technology engagement. As a Regional Director on this team, you’ll be at that forefront, using your leadership and technical acumen to help customers derive immense value from our technology.
Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products. Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products. This is an opportunity to lead client engagements across a variety of modern data technologies, applications, having an impact on the biggest and most interesting product deliveries.
KEY RESPONSIBILITIES
- Understand Sisense solutions and technology, value proposition, customer landscape and complexities
- Develop and deliver a range of Professional Services offerings and packages to drive adoption of the Sisense platform.
- Implement the process, systems, and technology required to support the delivery of successful customer projects
- Partner with Sales in pre-qualification and scoping to ensure that high-quality deals are sold that will lead to successful customer outcomes
- Engage Sisense’s customers weekly to ensure expectations are being met and customer satisfaction is high
- Respond to field sales requests for services proposals, contracts or customer meetings
- Participate in weekly field sales and sales management calls to ensure Sisense’s services are properly scoped and included in Sisense deals
- Ensure all relevant services documentation (timesheets, expense reports, etc) has been collected weekly and submitted to Professional Services Ops.
- Manage the activities of direct reports and delivery partners achieve/over-achieve on quarterly revenue targets
- Maintain a weekly forecast of delivered revenue for the current month and the current quarter
- Hire, onboard, manage and mentor a team of technical Professional Services consultants
HOW YOU’LL RAMP UP:
By Day 30...
- You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value
- You’ll review recorded on-boarding sessions with customers at different stages of data maturity.
- You will be familiar with the different Professional Services engagements and project types
- You will start working closely with the Sales and Customer Success organizations to deliver engagements and build a services pipeline
- You will start interacting with Sisense customers and getting to know their challenges
- You will begin leading Sisense implementations with our customers in your region
By Day 60...
- You will continue building a services pipeline with the Sales and Customer Success organizations
- You will ensure projects are delivered on time and within budget in your region
- You will address customer and project escalations, as needed.
- You will establish closer relationships with customer in your region
- You will provide more accurate revenue forecasts on a weekly basis
- You will have a well-rounded understanding of the Sisense customers and how they are leveraging our product
By 90...
- You’ll own and lead all Services operations and projects in your region
- You will continue building a services pipeline with the Sales and Customer Success organizations
- You will continue ensuring projects are delivered on time and within budget in your region
- You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices
- You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer
WHAT YOU’VE ACCOMPLISHED... SO FAR:
- 5 - 7 years of leadership experience leading a services delivery team and over-achieving revenue goals
- 3 - 5 years of quota carrying sales experience with a history of consistently achieving revenue targets
- 3 - 5 years of experience hands-on technical design, implementation, and leadership of enterprise deployments
- Excellent knowledge and prior experience selling/supporting big data and business intelligence solutions.
- Proven ability to meet deadlines while managing multiple priorities
- Executive-level interpersonal communication skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
- Self-directed with the ability to identify and solve complex cross-functional problems
- Excellent proposal and contract writing skills
- Excellent communications and presentation skills