Director of Retail

| Greater NYC Area
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DESCRIPTION:

We're looking for a Director of Retail to lead strategy and execution of physical retail at Away. Physical retail at Away is much more than a traditional store -- we’re creating innovative community hubs and experiences that service as both retail opportunities and marketing platforms. The right person is excited for the varied responsibilities that come with leading retail expansion including analyzing potential markets, negotiating leases, creating and presenting budgets, overseeing construction, leading store operations and recruiting, developing KPIs and processes, and more. This role is based in our Noho, NYC office and reports to the VP, Finance, Operations & Retail.

SOME OF WHAT YOU'LL DO:

  • Develop comprehensive retail strategy with mix of long term stores, airport pop ups, and showrooms
  • Create budgets and business case for proposed opportunities
  • Build relationships with commercial brokers to identify and negotiate the best real estate opportunities
  • Oversee build-out and fabrication teams to ensure each individual Away store is the physical embodiment of the Away brand and facilitates the Away retail experience
  • Work cross functionally with other departments, including Finance, Creative, Operations, Consumer Insights, Customer Experience, Brand Marketing, and PR on the launch and ongoing management of our existing and to-be-opened physical locations
  • Build and manage store P&L
  • Identify and report on KPIs 
  • Build and report on customer feedback metrics
  • Map out retail experience including service standards, music, and collateral
  • Collaborate with Experiential Marketing team to develop comprehensive retail programming for each Away store
  • Develop retail policies and procedures including opening and closing checklists, cycle counts, etc.
  • Manage the overall project plans for opening stores, including working with the architects, designers, and general contractors
  • Build store teams and processes, and manage store managers in a District Manager capacity as well as train new store teams

WHO YOU ARE:

  • You have 7-10 years in strategic brick & mortar retail roles
  • You have deep knowledge of commercial real estate negotiations, project planning, and building unique store experiences
  • Your communication skills are unrivaled, and you know how to make people listen and understand
  • You’re an excellent planner who can both develop a vision and execute on it
  • You’re a leader who will thoughtfully develop and mentor a team
  • You love to travel (but that's a given)

BENEFITS:

  • Competitive salary
  • Health, dental, and vision insurance
  • Fitness reimbursement
  • Quarterly company outings
  • Annual international team trip

ABOUT AWAY:

Away (awaytravel.com) is modernizing the travel experience, beginning with your luggage, while striving to set the example for how socially conscious companies should conduct themselves. In November 2015, we launched our brand in Vogue, GQ, and USA Today, and have been featured in over 100 publications including New York Magazine, Travel + Leisure, and Wallpaper*. Away was founded by two Warby Parker alums and has raised $31M in venture funding led by Forerunner Ventures, Accel Partners, and Global Founders Capital.

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Location

Away's HQ is in Soho, one of the liveliest neighborhoods in the NYC, with great restaurants, shopping, and easily accessible public transportation.

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