Overview

The Sill seeks a Director of Retail—responsible for developing, executing, and managing all brick-and-mortar stores and store strategies.

Location

This role will be located at The Sill’s headquarters in New York City with up to 30% travel.

Reporting

This role will report directly to the COO.

Role Description

As Director of Retail you will lead all of The Sill’s retail activities, including strategy development, store management, and new store development, with full P&L responsibilities. You will oversee real estate, planning, budgeting, staffing, training and education, visual merchandising, customer experience, and daily operations across a growing portfolio of The Sill brand shops. Your responsibilities will include liaising between all department heads to ensure consistent execution and brand experience for The Sill store customers nationwide. 

Areas of Responsibility

● Help build The Sill’s near and long term retail strategy
● Translate the vision and strategic goals of The Sill into operational plans for The Sill brand stores to achieve targeted growth in sales and profit, ensuring the store strategy is integrated with The Sill’s other activities and executed consistently across all stores—both new and existing
● Oversee the opening of new stores - including real estate identification and negotiation, build out, budgeting, staffing, training and launch execution, working cross-functionally as needed with People, Supply Chain, Marketing, Creative and Merchandising teams
● Own the stores P&L, meeting or exceeding monthly and annual goals, including the annual budget process, partnering with Finance and Ops to manage store capex and expenses to drive cost savings
● Work with People to oversee hiring, training, and development of the store team to ensure a strong sales and service culture aligned with The Sill’s core values, spending time coaching store managers and shop keepers; additionally, to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of incentive programs
● Work with Supply Chain to drive operational excellence in stores by creating consistent and efficient standards for transfer orders, receiving, inventory management, reporting and communications to the distribution centers
● Collaborate with Marketing, Customer Experience and Merchandising on strategy and execution of in-store marketing, events, visual merchandising, and customer experience initiatives, and to refine omni-channel strategies to continuously deliver a seamless end-to-end customer experience that spans both online and stores
● Partner with our Plant Expert Task Force to support the ongoing optimization of training tools and new hire onboarding process specific to plant knowledge, to enhance customer experience and increase store productivity
● Serve as primary liaison between The Sill corporate and stores to ensure that all information is communicated in a timely, consistent and brand appropriate manner
● Partner with People to ensure that the retail operation complies with all company policies and procedures as well as statutory requirements, ensuring minimum risk to staff members and the business
● Evaluate, execute, and manage any third party or temporary shop-in-shop or pop-up opportunities
● Maintain up to date knowledge of the marketplace, competitors and trends, as well as new retail technology to drive innovation and efficiency within stores

Qualifications

● 8–10+ years of retail and operational experience covering P&L management, team and talent development, clientele development, education, visual merchandising, special event execution, and store operations
● Hands on experience opening brick-and-mortar stores
● Curious and customer-driven; attuned to brands and trends in the consumer space
● Highly analytical, data-driven decision-maker and organized problem solver; with attention to detail and accuracy
● Highly accountable with outstanding work ethic
● Proven leadership ability, as well as strength in building internal partnerships
● A reputation for creating a high performing culture that consistently delivers results

Key Traits

● Strong project management and prioritization abilities with an affinity for collaborating, to successfully implement strategic initiatives from initial idea through execution
● Business and financial acumen; solid analytical skills with above standard Excel
● Demonstrated strong business judgement with the ability to identify, prioritize, and articulate highest impact initiatives
● Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
● Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively

Our Core Values

CUSTOMER HAPPINESS why we exist
● We place the quality of the customer experience at the core of all we do.
● We act in the service of our promise: Plants Make People Happy.

ALWAYS A STARTUP even when we get big
● We are excited to tackle big problems and change the world. We lead before we follow.
● We pride ourselves on achieving a lot with a little.
● We are optimistic, and have a can-do attitude.
● We are committed to the brand vision.

GROWTH just like our plants
● We are individually focused on learning and leveling up.
● We seek out feedback and expect radical candor.
● We take risks and we’re not afraid to invent, innovate, or flat out fail*.
● We are open minded and welcome diversity—of people and ideas.
● And when the time is right, we give away our legos.

* so long as we learn from the experience

TEAM BEFORE ME
● We are all responsible for The Sill’s success.
● We hold ourselves accountable. What we take on, we own until it is completed.
● We bring up issues quickly and professionally, and have tough conversations respectfully.
● We only get there together.

THE GOLD STANDARD
● We are rigorous in our work.
● We don’t accept inaccuracy or indecisiveness.
● We back up our actions with data, facts, and expertise.
● We communicate clearly and follow processes.
● We take time to understand the implications of our actions by thinking things through to the end.