Director, Reverse Logistics (Repair and Refurb)

| Greater NYC Area

THE ROLE

Peloton is seeking a Director of Operations to design, implement, and manage an efficient global reverse logistics network across Peloton’s full suite of products, including fitness devices, tablet computers, accessories, and future product introductions. The ideal candidate has extensive supply chain experience, including at least two years of experience in reverse logistics, repair, or refurbishment operations.

RESPONSIBILITIES

  • Optimize Peloton’s global reverse logistics operation for fitness products, electronics, and accessories, with the goal of maximizing customer satisfaction and minimizing cost
  • Work closely with Engineering and Quality teams to define repair and refurbishment SOPs, train field teams and 3PLs, and track KPIs on repair and refurb quality and CSAT
  • Define, source, implement, and manage key reverse logistics vendor relationships, working through either existing internal teams or external suppliers, and/or establishing new third-party partnerships as appropriate
  • Manage labor and materials planning for spare parts and packaging to align repair and refurbishment capacity with projected demand
  • Work closely with Member Support and Engineering teams to improve remote diagnostic capabilities and feedback loop to improve diagnostic accuracy, first time fix rate, and correct replacement part deployments, and to minimize field service costs while maxizing customer experience
  • Define, scope, and drive enterprise IT needs for global repair and refurbishment operations, including shop floor systems, field service technologies, and ERP integrations

REQUIREMENTS

  • 10+ years of professional experience, with at least 2 years experience in reverse logistics
  • Excellent leadership skills, including the ability to manage up, down, and laterally within a matrixed organization
  • Exceptional communication skills
  • A bias towards action, and exceptional follow-through
  • Experience in managing both in-house and 3PL logistics partners, and a distributed field network
  • Desire to work in a fast-paced and rapidly-evolving environment, managing multiple work streams in parallel. Adaptability and comfort with change is critical

ABOUT PELOTON

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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