Disputes Specialist (Weekend)
DISPUTES SPECIALIST (WEEKEND)
At Current, we’re on a mission to enable our members to create better financial outcomes for themselves. Headquartered in NYC, we’re a leading U.S. fintech and one of the fastest growing companies with over 3 million members. No matter your title, we welcome everyone to build great products, grow quickly, and make an impact together.
ABOUT THE ROLE:
As a Dispute Specialist, you’ll help us investigate member dispute claims, coordinate funds recovery with merchants, and resolve claims in accordance with Federal Regulations and network rules. The Disputes Specialist is an integral part of a high functioning team that promotes the conciliation and/or arbitration to resolve disputes and negotiations between consumers and the business. You will participate in risk initiatives, monitor fraud trends, and focus on financial recovery efforts in order to maintain reputational standing.
RESPONSIBILITIES:
- Reviews all outstanding claims in a timely manner to meet Regulation E policies and internal SLAs.
- Communicate claim investigation findings to customers.
- Initiates appropriate action to resolve disputes, ensuring potential financial risk to Current is mitigated.
- Respond to document requests and rebuttals, and communicate findings to customers.
- Liaise with our banking partners to investigate ACH disputes, file the appropriate paperwork and work with the customer to resolve the claim.
- Ability to manage dispute related customer communication (email)
- Track performance trends within dispute operations organization in form of KPI's, trends, risks and volume levels
ABOUT YOU:
- Availability to work weekends (Tues-Sat)
- At least one year of dispute/fraud experience or general banking experience of up to one year.
- Working knowledge of Regulation E.
- Excellent interpersonal and written communication skills.
- A strong understanding of financial services and the payment industry.
- Strong analytical skills and the ability to offer a consistent unbiased resolution, eliminating moral judgement from cases.
- Proficient in Microsoft Office or G Suite skills
BENEFITS:
- Competitive salary
- Stock options
- 401(k) savings plan with company matching
- Discretionary performance bonus program
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Unlimited time off and paid holidays
- Commuter benefits
- Healthcare and Dependent care FSA benefit
- Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches