District Clinical Operations Manager

| Greater NYC Area | Hybrid
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About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes: when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.


What you will be doing

As a full-time District Clinical Operations Manager, you will lead our in-person day-to-day operations for multiple offices across your market. You will interact with the clinical and operations teams to develop and execute in-clinic workflows and processes. You will help to support our medical assistants through building and developing effective teams. Excellent candidates will have a passion for providing amazing patient experiences and be eager to lead a team of phenomenal medical assistants. 


This is an in-person role based out of New York. You will be expected to visit offices in your region at a regular cadence. This person will report to the Director of Operations, Medical Offices.

What success looks like

  • Working collaboratively with clinical and operations leaders to provide exceptional in-person primary care. 
  • Driving the key metrics that represent success in the office including patient satisfaction, team engagement, quality and value, and financial goals. 
  • Aligning with workforce management consultants to determine staffing needs and participating in key interviews to build an effective team and ensure appropriate coverage at all of our clinics.
  • Coordinating the operational responsibilities of new clinic launches in your market including but not limited to lab set up, vendor set up, and inventory management.
  • Managing key relationships with local health systems, specialists and landlords.
  • Managing communication of central and company initiatives to the local field teams with vision and purpose.
  • Managing communication of central and company initiatives to the local field teams with vision and purpose.
  • Supporting an engaged team of medical assistants through meaningful connection, coaching and empowerment.
  • Developing and leading a team of problem solvers who are empowered and capable of solving issues at the point of care.
  • Committing to an ethos of diversity and inclusion, creating a work environment where differences are valued and supported.

What you will bring

  • Bachelor’s degree in a healthcare-related field or equivalent work experience.
  • 5+ years of healthcare management experience with strong leadership, team building, and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines
  • 3+ years of experience leading multi-site practice/clinical group facilities
  • A passion for delivering holistic primary care and supporting patients. 
  • Proven ability in using various technologies to deliver on goals and drive results.
  • A team-oriented approach to health care.
  • Proven experience communicating with key stakeholders at various levels.
  • Ability to use data in your decision-making. 
  • The desire to be part of a fast-moving, cutting-edge startup.

Why Eden Health?

  • Fast-growing startup backed by leading venture capital firms Greycroft, Flare Capital, 645 Ventures, PJC and others
  • Exciting product in one of the largest and fastest growing markets in the country
  • Mission-driven culture passionate about improving access to healthcare for employees and their families
  • Competitive salary and equity compensation package
  • Great benefits including medical, dental, vision insurance, and commuter benefits
  • Generous PTO, healthy snacks, and regular happy hours
  • Awesome team with a great comraderie - we work hard and have lots of fun!

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.

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Technology we use

  • Engineering
    • PythonLanguages
    • TypeScriptLanguages
    • React Native (iOS & Android)Languages
    • ClojureLanguages
    • ReactLibraries
    • ClojureFrameworks
    • PostgreSQLDatabases

Location

One Liberty Plaza, New York, NY 10006

An Insider's view of Eden Health

How would you describe the company’s work-life balance?

Eden Health allows me to work as much as I want while I take care of the many aspects of my personal life, which includes my health, family, and leisure. The providers work different types of shifts, which enables me to take care of my children before or after work. I can be a provider and a mom at the same time, which is awesome!

Michelle

Virtual GCN, FNP

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How has your career grown since starting at the company?

I started at Eden Health as an Administrative Assistant. I started spending more time in our clinics and found a passion for working directly with our patients and supporting our providers, which led to my next role as a Clinical Associate. From there, I became a manager of our Navigation team and am now a Service and Quality Operations Manager.

Alexa

Operations Manager, Service and Quality

What are some social events your company does?

At Eden, we host company-wide happy hours, lunch & learns, and group coffee chats to keep us all connected in a remote environment.

Jasmine

People Operations Coordinator

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission, and equity compensation packages
-Great benefits including medical, dental, and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
We use Guideline to administer our 401K
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

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