Drop-off Box Associate (Part-Time) at Rent the Runway

| Greater NYC Area
Sorry, this job was removed at 7:41 a.m. (EST) on Wednesday, March 17, 2021
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”


About the Team:

The Dropbox team helps manage our customer dropoff locations including interacting with customers, troubleshooting issues, and overseeing process flow.


About the Job:

The Dropbox Associate will be responsible for the overall management of Rent the Runway’s NYC drop-off box located at the Flagship retail store. The Dropbox Associate  will interface with customers and work in conjunction with Rent the Runway’s 3rd party courier service to accept, scan & oversee the pack-up and return of all garments  to the fulfillment center. He/she will ensure all COVID 19 safety protocols are being followed on site & will be responsible for the opening/closing of the location each day. The Dropbox Associate will be expected to assist customers with questions, troubleshoot return  issues, and control  queues and wait times during peak hours.  This position requires you to problem solve in the moment and work with our courier, Drop-off Box partner & cross functional internal teams to deliver a first in class  customer experience.


What You'll Do: 

  • Oversee the NYC Drop-off box operations (Monday - Friday, 7:30 AM - 3 PM, hours may vary & include occasional weekends) 
  • Responsible for opening the store Monday - Friday at 7:30 AM
  • Turns off the alarm, turns on all lights in the store & places exterior signage outside 
  • Turns on all iPads & scanners and ensures they are functioning properly throughout the day. Escalates any issues to RTR IT contact as necessary
  • Manage the relationship with 3rd party courier and cleaning vendor on site 
  • Ensures all safety protocols are being followed on site 
  • Accepts returns at the entryway to store & scans garments are upon receipt 
  • Swaps out bins from front of house area to back of house as they reach capacity 
  • Responsible for shrink wrapping bins / hanger racks ahead of pick-up by RTR’s 3rd party courier service 
  • Assists with the unloading & receiving of empty bins /hanger racks from the truck and the loading of the truck with full bins / hanger racks at the end of each day
  • Responds to any customer inquiries on-site / Escalates to customer service team as necessary 
  • Track & document any on-site incidents w/ RTR Management
  • The Dropbox Associate will be provided with the following: 
    • Necessary PPE 
    • Hand Sanitizer / Sanitary Wipes / Cleaning Materials

About You:

  • 2+ years of experience working in a customer-facing environment
  • High-school diploma or equivalent 
  • Experience managing vendor relationships
  • Strong problem solving & communication skills 
  • Experience with basic troubleshooting handheld devices

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLLanguages
    • Node.jsLanguages
    • LinuxLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PlayFrameworks
    • DropWizardFrameworks
    • Sinatra RubyFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Microsoft DynamicsCRM
    • SailThruEmail

Location

345 Hudson Street , New York , NY 10014

What are Rent the Runway Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at Rent the Runway39 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Sales
Content
Finance
new
New York
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Marketing
new
New York
Marketing
new
New York
Content
new
New York
Data + Analytics
new
New York
Developer
new
New York
Data + Analytics
new
New York
Operations
new
Remote
Content
new
New York
Finance
new
New York
Finance
new
New York
Finance
new
New York
Design + UX
new
New York
Operations
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Operations
new
New York
Design + UX
new
New York
Design + UX
new
New York
Developer
new
New York
HR + Recruiting
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rent the Runway's full profileSee more Rent the Runway jobs