Ecosystem Success Manager
The time is now to start your next career step at Celonis, one of the fastest growing global tech companies worldwide
Celonis is the leader in business transformation software - the Execution Management Systems (EMS) lifts barriers to execution capacity to maximize business performance. Powered by its market-leading process mining core, the Celonis EMS helps companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Celonis has thousands of global customers including ABB, AstraZeneca, Bosch, Coca Cola, Citibank, Dell, GSK, John Deere, L’Oreal, Siemens, Uber, Vodafone, and Whirlpool. Particularly in these uncertain times Celonis plays an impactful role in helping customers to use their execution capacity the best way possible.
Celonis is headquartered in Munich, Germany and New York, US, and has in total 15 offices worldwide.The company has grown 5,000% in 4 years and 300% in the past year. In 2019, Celonis reached a $2.5 billion valuation, after receiving a $290 million Series C funding round. Since opening its US headquarter in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue, and therefore expanding US offices in New York, San Francisco, Raleigh, as well as Toronto, Canada, and Latin America.
The Celonis’ Ecosystem team is responsible for working with various partners worldwide. Partners are key growth drivers for Celonis and includes various Global/Regional System Integrators, Technology companies, BPO providers as well as Independent Software Vendors (ISVs).
As we expand into further markets and strengthen our Digital Consulting (DCP) and BPO partnerships, we are looking for an Ecosystem Success Manager who can turn every DCP or BPO Process Mining journey into a success story.
Responsibilities
- ...own and develop a portfolio of BPO and/or DCP partners
- ...be accountable for retention, adoption and upsell
- ...deliver and communicate value for our partners, throughout the entire customer / partner lifecycle
- ...be responsible to define success plans, support change and help your partners achieve their desired outcomes out of using Celonis
- ...actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints
- ...develop a deep understanding of partner needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
- ...own key activities in the customer / partner lifecycle, such as regular meeting cadence, Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations
- ...own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of partners, tracking key health and usage indicators
- ...serve as a point of escalation for key partner issues and ensure swift resolution, aligning effectively with internal and external stakeholders
- ...actively drive partner advocacy through case studies and references
You
- ...have 5+ years of experience as a Customer / Partner Success Manager within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc...) working with large Enterprise customers and Partners
- ...have strong communication skills
- ...can easily understand and break down complex business processes and datasets
- ...have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs
- ...are capable of building and navigating long term relationships with executives and key stakeholders
- ...are looking for a product that you can push with passion and drive
- ...are passionate about making Customers / Partners successful
- ...are self-motivated, proactive team player with innovative ideas to inspire partner loyalty
We
- ... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
- … offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
- ... are visionary and one of the fastest growing Software-Unicorns in the world
- … are experts in the field of Process Mining - the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
- ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.