Enablement Associate, Training
At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.
Enablement Associate, Training
The purpose of the Enablement function at Alma is to provide the Customer Experience (CX) Team with the educational materials, process documentation and resources they need to support Alma’s providers effectively and efficiently. As an Enablement Associate specializing in Training, you will play a vital part in developing the onboarding and L&D materials required to set our CX team up for success.
You will be responsible for delivering engaging and effective educational experiences to a rapidly growing team. The ideal candidate for this role loves training on Zoom, building self-study materials, and developing assessments to evaluate skills and recognize improvement.
What You’ll Do:
- Work closely with the Senior Enablement Manager to identify and fill gaps in existing training materials
- Lead Zoom orientations and training for new CX team members
- Design skill assessments that support the CX onboarding process and encourage a growth mindset across the team
- Create continuing education opportunities to develop and engage team members over time
- Learn Alma’s product lines, systems, and brand voice so that you can effectively prepare the CX team to navigate customer operations and embody Alma’s values
Who You Are:
- You have 2-3 years working in an education or learning & development role
- You find creative ways to engage trainees with multiple learning styles
- You are comfortable synthesizing and teaching complex and rapidly evolving information
- You are a clear communicator, both verbally and in writing
- You excel at translating technical detail into actionable takeaways for learners
- You’re comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk is a huge plus.
- You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills.
- You have a deep passion for our mission and the future of mental health
- Experience working at a startup, fast-paced work environment is a plus
