Want to work at the forefront of a fast-growing and award winning fintech company? With an incredible team and partners looking for innovative results, we’re rapidly growing and continue to add new asset classes to our offerings. We are on the lookout for smart and collaborative talent to join our team. As a cloud-based company, we are currently operating in a flexible and hybrid work model.

Job Description

The End User Support Specialist will be member of the Digital Workplace team responsible for managing and supporting SIMON’s Workplace environment for users in the office and working remotely. The role requires hands-on experience running and maintaining a cloud-based Workplace environment involving Macs, Windows, Office365, AWS Workspaces, Okta, Jamf and Zscaler, among other tools.

How You Will Fulfill Your Potential

• Assist end users with hardware and software installation issues related to MS Office applications, Zoom phone/voice, printers, mobile devices, etc.
• Troubleshoot issues via live chat or video calls
• Assist with new user onboarding/offboarding (set-up for Mac laptop, email, phone, etc.)
• Maintain patches, updates and fixes for software used on Mac Laptops and VMs desktop systems including OS, anti-virus and malware protection
• Manage software license and hardware inventory
• Work with various vendors like Microsoft, Okta, etc. to resolve technical issues

What We’re Looking For

• 2+ years' hands-on experience running and maintaining a workplace environment involving laptops with Macs OS and VM running Windows OS or Linux OS systems
• Expertise in Okta integrations with SaaS applications
• Good understanding of Office365 Administration (MS suite of tools, including email, and Active Directory) and Okta IdP
• Good understanding of JAMF tools for managing Mac laptops
• Solid communication skills, customer focus and ability to communicate across a broad user base
• Ability to multi-task, prioritize and deliver projects on time
• Ability to work onsite in our Hudson Yards office 4 days a week

We offer a competitive salary and benefits, the chance to work with a curated team of top-notch, highly creative talent, and a fun and agile work environment with many perks in New York City’s Hudson Yards district. 

About SIMON

Launched in 2018, SIMON helps financial advisors build the portfolio of tomorrow by giving them access to more investment opportunities. The SIMON platform offers a marketplace for risk-managed and alternative solutions, including structured investments, annuities, and traditional and progressive alternatives. With education and analytics breaking down the complexity inherent in these products, and a centralized workflow for lifecycle management, financial advisors can learn, transact, and manage client portfolios with confidence.

Over 100,000 financial professionals with $5 trillion in combined client assets turn to SIMON to stay ahead in an ever-evolving investment landscape. SIMON is an independently operating fintech company with backing from market participants Barclays, Citi, Credit Suisse, Goldman Sachs, HSBC, J.P. Morgan, Prudential, and Wells Fargo, and growth equity firm WestCap. To learn more about SIMON, visit www.simon.io and follow the company on Instagram, LinkedIn, and Twitter.

Securities products and services offered by SIMON Markets LLC, a broker-dealer registered with the SEC, Member FINRA / SIPC. Annuities and insurance services provided by SIMON Annuities and Insurance Services LLC.

No matter which part of the team you join, there is something interesting to work on. Our frontend team is building our web presence using React and Redux along with some sophisticated data visualizations. Our back-end team is using Scala, Akka, ZIO, Postgres, MongoDB and other open-source technologies to build a micro-services that power our platform and enable user workflows. Our quantitative engineering team is researching and building novel financial strategies to widen our competitive advantage. Our dev-ops team is creating a development and production environment with Docker and Kubernetes to keep us nimble. Product Management sits in the middle of it all to make it happen.