Engagement Manager

| Greater NYC Area

As an Engagement Manager at Flatiron, you will be responsible for managing day to day account operations to ensure customer success for Flatiron’s new Revenue Cycle Management (RCM) offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and client-facing experience. Experience in the healthcare space is strongly preferred.

You will develop a deep understanding of our RCM offering and work with our customers to oversee daily account operations. You will facilitate frequent touchpoints with our services team to ensure quality service delivery. You will be the customers’ thought partner by providing insights/recommendations through your data and analytics skills and advocate by troubleshooting their operations issues. You will recommend process improvements within Flatiron and within our customer base, contributing to the development of the implementation and customer success playbooks. We are looking for team members who can ensure our customers are as successful as possible as quickly as possible and put the processes in place that will allow us to scale and serve many more customers.

This is a full time position based in New York, NY. 

Responsibilities:

  • Own end to end RCM operations monitoring performance and quality by leveraging existing tools and working closely with the service delivery team
  • Develop and maintain strong customer relationships ranging from frontline staff to the C-suite level that provide leverage for decision-making and effective change management
  • Define, effectively communicate, and train the joint team to implement solutions for account operations issues including customer escalations, process gaps/inefficiencies, and new services
  • Contribute to the design, documentation and execution of scalable client implementation and account management strategies that deliver an industry leading client experience
  • Support the growth of the team: hire, develop, and mentor team members; plan for the future by identifying and addressing bottlenecks, gaps, and risks
  • Work cross-functionally across Flatiron teams to plan for rollouts and ongoing customer support

About You:

  • Background in account management or operational teams at a high growth technology company or management consulting experience managing a client team responsible for operational effectiveness
  • Ability to explore and interpret process workflows, data, and metadata to synthesize and execute strategies for process improvement
  • Operationally minded person who seeks to create standardized processes with strong organization, time management and project management skills
  • Demonstrated ability to carry a collaborative culture and management style to interactions with other stakeholders, including those at Flatiron and the customer
  • Willingness to travel up to 30% of the time

Bonus Points:

  • Proven ability to think outside the box, optimize processes and lead change
  • Experience with oncology billing/revenue cycle management technology, process
  • Improvement or workflow implementations
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health is in the heart of the Flatiron District. Eataly is right downstairs and we oversee Madison Square Park.
200 5th Avenue, New York, NY 10010

Insider's spotlight

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Flatiron’s holistic employee experience program translates our values into reality.
We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

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