Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY
Remote

Engagement Manager

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We're looking for an Engagement Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  

What You'll Do

In this role, you'll work with the Revenue Cycle Management (RCM) team to manage day to day account operations to ensure customer success for Flatiron’s Revenue Cycle Management offering.  In this role, you'll develop a deep understanding of our RCM offering and work with our customers to oversee daily account operations and partner with them on strategic growth. In addition, you'll also:

  • Facilitate frequent touchpoints with our services team to ensure quality service delivery and performance
  • Lead day-to-day professional revenue cycle operations, overseeing areas such as authorization, eligibility/benefit verification, billing, A/R follow-up, denials management and payment posting; coordinate with client counterparts to quickly resolve escalations and drive improvement opportunities
  • Manage or independently own weekly/monthly/quarterly revenue cycle metric reporting to clients, operational/strategic improvement initiatives, and payer contracting/escalations
  • Develop and maintain strong customer relationships ranging from frontline staff to the C-suite level that provide leverage for decision-making and effective change management
  • Oversee Flatiron RCM operational team members dedicated to your assigned client base; Delegating, empowering, and removing barriers to their success
  • Work cross-functionally across Flatiron teams to contribute to the design, documentation, and execution of scalable client account management strategies that deliver an industry leading client experience
  • Act as the customers’ thought partner by providing insights/recommendations through your data and analytics skills and advocate by troubleshooting their operations issues
  • Recommend process improvements within Flatiron and within our customer base, contributing to the development of the implementation and customer success playbooks

We are looking for team members who can ensure our customers are as successful as possible as quickly as possible and put the processes in place that will allow us to scale and serve many more customers. 

Who You Are

You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate, and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have 4+ years experience within billing/revenue cycle management technology, process improvement, and/ or workflow implementations
  • You're a problem solver with strong analytical and communication skills
  • You’re able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload
  • You have experience leading complex operations spanning multiple teams and stakeholders as well as client-facing experience
  • You’re experienced in the healthcare space and have deep experience in or are comfortable quickly learning detailed revenue cycle operations, clinical workflows, and data manipulation/analysis
  • You have a background in account management or operational teams at a high growth technology company, healthcare organization, or management consulting experience managing a client team responsible for operational effectiveness
  • You are operationally minded and seek to create standardized processes with strong organization, time management, and project management skills
  • You have a demonstrated ability to carry a collaborative culture and management style to interactions with other stakeholders, including those at Flatiron and the customer
  • You have a proven ability to think outside the box, optimize processes, and lead change
  • A self-starter who is able to take initiative and ownership of projects
  • You are willing to travel to Flatiron’s NYC office 5 days per quarter and visit  clients regularly; likely overall travel around 60%
  • You have a bachelor’s degree

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit 

  • You are well versed in Microsoft Access, Looker, and SQL to support independent analyses for key business and strategic decisions
  • You have experience within the oncology billing/revenue cycle industry

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

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