Enterprise Customer Success Manager

| Greater NYC Area
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We are looking for a strategic, customer centric, and results-driven Customer Success Manager to manage our new and established enterprise customers. Among our customers are the world’s most innovative companies and brands (Uber, Bloomberg, Amazon, Electronic Arts just to name a few). 

The ideal candidate is an ambitious, experienced and fun individual who is excited about the power of events and about mastering strategic relationships. 

 Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — all while keeping attendee data private and secure. Bizzabo powers events for world-leading brands, from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 300 employees in its New York, Tel-Aviv, Kyiv, and London offices, as well as 15+ remote locations around the world.


Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

We believe the future of events is all about choice and flexibility, which is why we've adopted a remote-friendly hybrid model for our workforce. We have offices in several major global cities, and we encourage our team to gather in-person without any requirements about how often that happens. Additionally, we have people working from 15+ remote locations around the world.

Perks

  • We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
  • We are a dog friendly in-person and virtual office!
  • For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
  • We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
  • Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

#LI-MP1 #LI-remote


What you’ll be doing:

  • You will be the primary point of contact and advocate for our largest most strategic customers
  • You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer.
  • You’ll identify upsell opportunities and manage renewal processes
  • You’ll monitor and report on analytics, reports and KPIs for your portfolio
  • You’ll conduct business reviews and proactively suggest solutions to common customer concerns
  • You’ll drive customer references, testimonials and case studies
  • You’ll provide feedback to the product team by effectively communicating customer needs and help design ideal offering/features by working cross-functionally across various teams

Who you are:

  • You have the ability to thrive in a dynamic and demanding environment
  • You have a history of exceeding both customer satisfaction and retention targets
  • You have demonstrated success in effectively developing and managing complex deployments. You are able to manage and own a technical and business driven conversation
  • You have demonstrated strong relationships with economic buyers in enterprise organizations
  • You have at least five years of related professional experience
  • You are a great project manager problem-solving skills
  • You have a high level of organization and attention to detail
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • MySQLDatabases

Location

Our office is located in the Flatiron District. Our energetic culture extends beyond the office and into the neighborhood of trendy bars/shops.

An Insider's view of Bizzabo

What are some social events your company does?

Bizzabo’s culture is unmatched. From lunches with Name that Tune & Jeopardy to happy hours with trivia and costume contests, we know how to have fun. Team escape rooms? Check. Thanksgiving potlucks? We got it. Holiday parties with dancing until midnight? Oh yes. At the end of the day, our Bizzaboers are what make these events so great and fun!!

Amanda

Marketing Coordinator

What does your typical day look like?

I moved from Florida searching for a company just like Bizzabo - a bunch of innovative characters who work as hard as they play. I spend my days building relationships with marketers from the likes of Google, LinkedIn & Amazon. It's amazing how our company shocks the competition and I've got to say it feels good to be playing for the winning team :

Brae

Account Executive

How does the company support your career growth?

Bizzabo won me over in the interview process and has greatly exceeded my expectations since then. I'd say about 90% of my friends in New York after 2 years can be tied back in some way to Bizzabo and I've grown more professionally in that time than my previous 5 years of professional experience combined.

Dan

Manager - Sales

What is your vision for the company?

Taking part in many events, we realized how difficult it was to efficiently plan and execute an event and how hard it was to measure event success. We set out on a mission to help all stakeholders; Allowing event organizers to create personalized, customized experiences for their attendees and have the ability to analyze and measure event ROI for t

Eran Ben-Shushan

Co-Founder & CEO

What projects are you most excited about?

As a Field Marketing Manager, I work on creating valuable and memorable experiences through the power of events. It's a privilege to bring both partners and clients together to show how our much of an impact our brand has at conferences, trade shows and more!

Alysha

Field Marketing Manager

What are Bizzabo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 10-15 different medical insurance options to choose from through Trinet. Majority of those options are 100% employer paid.
Life Insurance
Wellness Programs
We have partnered with a company called Seatback to offer health and wellness classes, fitness watches and devices and more!
Team workouts
We currently have virtual fitness classes ranging in type from HIIT to yoga.
Mental Health Benefits
We offer 100% paid employer mental health services through BetterHelp
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
On top of sick/personal days we also offer 1 mental health day per month
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
All employees receive a $900 home office stipend
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks
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