Field Assistant

| Greater NYC Area
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FIELD ASSISTANT

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.

THE ROLE:

  • Provide assistance to the Field Specialists in providing superior customer service and educating customers on product setup, features, and usage
  • Assist in assembly of Peloton products and accessories in customers homes
  • Assist in the loading of the van, including bikes and accessories
  • Complete the DVIR and checklist for accessories prior to route departure with the assistance of the Field Specialist.
  • Conduct all phones calls while on route when necessary, including contacting the Supervisor, Scheduling Center, and 30 minute call notification to the customer.
  • Remove all trash from customers home, prep for each delivery by cleating shoes and organizing order contents, and ensure delivery vehicle is clean and well organized throughout the day
  • Assist with in-home product repairs and maintenance
  • Serve as Peloton product expert and brand ambassador

REQUIREMENTS:

  • An outgoing, dynamic personality, and excellent presentation skills
  • Excellent customer service skills
  • Ability to work well both independently and in a team atmosphere
  • A passion for fitness and exercise
  • Good problem solving skills, and the ability to troubleshoot problems and think on your feet
  • Ability to deal effectively with a wide range of personalities
  • Must have a valid driver's license and a clean driving record
  • Ability to lift up to 80 lbs
  • Flexible schedule; ability to work nights, weekends, and holidays as necessary  

This position involves loading, unloading and carrying Peloton Bikes and other products up to 130 lbs, sometimes up and down stairs. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 6AM-10AM and end before 9PM.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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