Field Operations Associate
Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.
At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster.
We do this by partnering with physicians to enable them to run clinical trials within their existing practices. By providing the technology platform, equipment, and staffing, TrialSpark alleviates the operational burden of clinical research, enabling physicians to focus on what they do best -- patient care. And by bringing clinical research to physician practices, TrialSpark is enabling access for the 98% of patients who are never exposed to clinical trial opportunities.
As a Field Operations Associate at TrialSpark, your work will be critical in ensuring the uptime and reliability of technology used across our rapidly growing trial site network. You will be responsible for the deployment and ongoing support of technical infrastructure used at trial sites. This includes ordering/managing equipment, coordinating with vendors, and performing the deployment/support at a site. In addition to running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.
This is a great opportunity if you’re someone who:
- Enjoys helping others with a great bedside manner.
- Is detailed oriented and obsessed with pinpointing the root cause of operational issues
- Doesn’t mind getting in the weeds of things and views obstacles as opportunities
- Coordination of equipment delivery, site deployment/service, and vendor service with internal and external stakeholders
- Balancing inventory levels and scheduling equipment delivery and removal
- Tracking costs associated with deployments, service visits, and vendor services
- Configuration and physical installation (where applicable) of all TempOps systems
- Remote and onsite troubleshooting of all components of these systems
- Participation in an on-call rotation for management of mission critical alerts - e.g. - temperature sensor connectivity or storage appliance failure
Key qualifications for this role include:
- Organized and detail oriented - This role is all about the details. You’ll need to juggle many different tasks, ensuring they all get done in an accurate and timely manner.
- Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
- Strong operations background - you may have experience in either the supply chain or logistics fields
- Excitement for the mission - We’re passionate about bringing medical treatments to patients faster, and think it’s important you are too.
- Kind, thoughtful, and low ego - We look for folks who have these attributes, as we think they are key contributors to a great company culture.
- You must have a drivers license
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.