Field Operations Associate

| Greater NYC Area
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Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.

At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster. 

We do this by partnering with physicians to enable them to run clinical trials within their existing practices. By providing the technology platform, equipment, and staffing, TrialSpark alleviates the operational burden of clinical research, enabling physicians to focus on what they do best -- patient care. And by bringing clinical research to physician practices, TrialSpark is enabling access for the 98% of patients who are never exposed to clinical trial opportunities.

Job Description

As a Field Operations Associate at TrialSpark, your work will be critical in ensuring the uptime and reliability of technology used across our rapidly growing trial site network. You will be responsible for the deployment and ongoing support of technical infrastructure used at trial sites. This includes ordering/managing equipment, coordinating with vendors, and performing the deployment/support at a site. In addition to running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.

This is a great opportunity if you’re someone who:

  • Enjoys helping others with a great bedside manner.
  • Is detailed oriented and obsessed with pinpointing the root cause of operational issues
  • Doesn’t mind getting in the weeds of things and views obstacles as opportunities

Responsibilities include:

  • Coordination of equipment delivery, site deployment/service, and vendor service with internal and external stakeholders
  • Balancing inventory levels and scheduling equipment delivery and removal
  • Tracking costs associated with deployments, service visits, and vendor services
  • Configuration and physical installation (where applicable) of all TempOps systems
  • Remote and onsite troubleshooting of all components of these systems
  • Participation in an on-call rotation for management of mission critical alerts - e.g. - temperature sensor connectivity or storage appliance failure

Experience

Key qualifications for this role include:

  • Organized and detail oriented - This role is all about the details. You’ll need to juggle many different tasks, ensuring they all get done in an accurate and timely manner.
  • Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
  • Strong operations background - you may have experience in either the supply chain or logistics fields
  • Excitement for the mission - We’re passionate about bringing medical treatments to patients faster, and think it’s important you are too.
  • Kind, thoughtful, and low ego - We look for folks who have these attributes, as we think they are key contributors to a great company culture.
  • You must have a drivers license

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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