Field Operations Associate

| Greater NYC Area | Hybrid
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Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.

At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster. 

We do this by partnering with physicians to enable them to run clinical trials within their existing practices. By providing the technology platform, equipment, and staffing, TrialSpark alleviates the operational burden of clinical research, enabling physicians to focus on what they do best -- patient care. And by bringing clinical research to physician practices, TrialSpark is enabling access for the 98% of patients who are never exposed to clinical trial opportunities.

Job Description

As a Field Operations Associate at TrialSpark, your work will be critical in ensuring the uptime and reliability of technology used across our rapidly growing trial site network. You will be responsible for the deployment and ongoing support of technical infrastructure used at trial sites. This includes ordering/managing equipment, coordinating with vendors, and performing the deployment/support at a site. In addition to running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.

This is a great opportunity if you’re someone who:

  • Enjoys helping others with a great bedside manner.
  • Is detailed oriented and obsessed with pinpointing the root cause of operational issues
  • Doesn’t mind getting in the weeds of things and views obstacles as opportunities

Responsibilities include:

  • Coordination of equipment delivery, site deployment/service, and vendor service with internal and external stakeholders
  • Balancing inventory levels and scheduling equipment delivery and removal
  • Tracking costs associated with deployments, service visits, and vendor services
  • Configuration and physical installation (where applicable) of all TempOps systems
  • Remote and onsite troubleshooting of all components of these systems
  • Participation in an on-call rotation for management of mission critical alerts - e.g. - temperature sensor connectivity or storage appliance failure

Experience

Key qualifications for this role include:

  • Organized and detail oriented - This role is all about the details. You’ll need to juggle many different tasks, ensuring they all get done in an accurate and timely manner.
  • Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
  • Strong operations background - you may have experience in either the supply chain or logistics fields
  • Excitement for the mission - We’re passionate about bringing medical treatments to patients faster, and think it’s important you are too.
  • Kind, thoughtful, and low ego - We look for folks who have these attributes, as we think they are key contributors to a great company culture.
  • You must have a drivers license

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • LookerAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SlackCollaboration
    • ZoomCollaboration

Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of Formation Bio

What’s the vibe like in the office?

The space is very open which makes it easy to collaborate and engage with different teams across the organization. People are very welcoming, supportive, and friendly. There is always a variety of different food and drinks available in the kitchen, in addition to foods that co-workers bring in for everyone to taste!

Joseph Frappaolo

IT Support Technician

What projects are you most excited about?

The project that excites me most is our new hire onboarding program because of the impact it will have on our company. Though we have a robust onboarding program in place already, we have the opportunity to think creatively about how to make the experience even better for our new hires, from the moment they accept our offer.

Erin Siegel

Senior People Operations Manager

How has your career grown since starting at the company?

I started working at Formation Bio in July of 2018. I joined the company as a Clinical Research Coordinator and was allowed to grow and adapt into new roles as the company's business model shifted. I transitioned into working as a Clinical Trial Associate after a couple of years, and now have over a year of experience as a Clinical Project Manager!

Gurpreet Singh

Clinical Project Manager

How has your career grown since starting at the company?

Formation Bio has given me the opportunity to take ownership over big projects and work streams, allowing me to have an impact on key functional business areas.

Maya Dongier

Senior Accounting Manager

What are Formation Bio Perks + Benefits

Formation Bio Benefits Overview

Formation Bio is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Culture
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Yearly retreat and holiday party, regular team events and outings!
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Virtual coaching services

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