Job Description
WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has an immediate opening servicing the Syracuse, NY and surrounding areas. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
BEHOLD! Do you like to solve technology puzzles? Would you like On The Job Training to be able to do so? In the role of Field Operations Technician, you will be responsible for responding to and resolving technical issues at William Hill partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.
What You Will Do:

• Provide technical assistance to William Hill partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify reoccurring issues, document and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Perform other duties as required
• Residing near Syracuse, NY with local travel around the region is preferred

What You Will Need:

• Working in the service technician industry (casino/computer tech) would be an advantage
• Experience working with power tools
• Knowledge of Windows-based computers a plus
• The ability to successfully complete a background check and drug screen

Physical Requirements:

• Must be able to lift, carry, pull, push 100lbs.
• Must be able to twist, bend or reach with no significant boundaries.
• Must be able to squat or stoop with no significant boundaries.
• Must be able to climb
• Must be able to stand for extended periods of time
• Must be able to write for extended periods of time
• The position requires a significant amount of driving
• Must be 21 years old with a valid driving license and clean driving record
• The successful applicant may be exposed to sounds at 90 decibels
• The successful applicant may be exposed to a smoke-filled environment
• You must successfully complete a background and drug screen

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!