Front Office Clinic Manager- Keeps
Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.
In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.
This year, we are honored to become Great Place to Work certified and be included on Built In's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.
The Role
At Keeps, we’ve built the largest D2C men’s hair loss brand in the US by aspiring to be the first and last place men go to treat their hair loss. To achieve that goal, it’s vital that we’re able to provide in-person treatment options to our patients. As we open our first hair restoration practice in New York City, we are looking for a Front Office Manager to help provide a world-class patient experience and aid the organizational rhythm of the practice.
Responsibilities will include:
- Welcoming and greeting patients in the office
- Using our practice management system to ensure efficient patient check-in, patient communications, and patient check-out processes
- Properly collecting and inputting patient data
- Facilitating the scheduling of patient appointments
- Establishing uniform correspondence procedures and style practices
- Maintaining the proper stock of supplies and materials
- Answering, screening, and forwarding incoming phone calls
- Filing any/all documents where applicable
- Analyzing internal processes and implementing changes to improve operations
In this role, you will be the first Front Office Manager at Keeps as we look to take on the hair transplant market across the US. You will have a unique chance to craft operating procedures and take on added responsibility as we create a nationwide hair restoration presence.
This is a full-time, salaried position located at our hair restoration practice in New York, NY.
You should have:
- At least 2-3 years of administrative/office management experience in a healthcare setting
- Thorough knowledge of healthcare administration and office procedures
- Proficient computer skills including knowledge of Google Workspace and an ability to learn new software as necessary
- Strong time management, multi-tasking, organization, scheduling skills
- A passion for excellent customer service
- A great attitude and an ability to work/communicate well with others
- A willingness to relocate to our practice in New York, NY
- Competitive salary packages and career development opportunities
- 100% coverage on many health, dental, and vision insurance plans
- 401k with a match, commuter benefits, and FSA
- Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
- Annual $750 vacation stipend and $750 wellness allowance
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us to request accommodation.
*Please be aware that there are fraudulent entities who are claiming to be affiliated with Thirty Madison in order to trick job seekers into divulging personal information or making payments based on false representations while impersonating Thirty Madison. These entities solicit money and personal information under the guise of offering you a position with Thirty Madison. The scammers use many methods to perpetuate these scams, including using Thirty Madison’s trademarks on their correspondence to potential victims. Thirty Madison takes the safety and integrity of those seeking employment with us very seriously and we work cooperatively with our legal team, security department and local authorities to address this issue. If you receive a job offer that claims to be from Thirty Madison, please take steps to confirm that it is legitimate by reviewing the offer carefully and contacting Thirty Madison directly if you have any concerns at all. Please note that Thirty Madison will never ask you for bank account or credit card information, and Thirty Madison will not charge you money to apply for a job with Thirty Madison.*