When you’re not catching zzz’s, this is what you’ll do

The Fulfillment Coordinator is responsible for accurate and timely execution of day-to-day transactions involved in the logistics/transportation and inventory/fulfillment operations for our wholesale business. The role will require proficiency with data entry, business systems, and strong written and verbal communication skills.

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

Primary Responsibilities:

• Managing the daily fulfillment of direct-to-consumer (DTC) wholesale orders and bulk wholesale orders.
• Executing shipping transactions and resolving discrepancies in our ERP system and partner portals to maintain a high level of inventory and sales accuracy.
• Work cross-functionally with Operations, Wholesale, Tech, Planning, Finance, and CX to ensure all transactions are completed accurately, on time, and in compliance to partner requirements.
• Coordinate externally with fulfillment partners (3PLs and 3PMs), transportation partners, and wholesale partners.
• Maintain weekly/monthly wholesale reporting on wholesale partnerships.
• Review and dispute chargebacks and shortages from wholesale partners.
• Create and update workflows in SOPs to meet partner requirements in an optimal manner.

Our dream candidate has...

• Communication and relationship management with vendors, carriers, as well as cross-functionally within Casper
• Precise execution of multiple time-sensitive tasks
• Proficiency with all internal tools - including ERP systems, MS Excel / GoogleSheet spreadsheets, and intranet pages  (Looker would be a plus!)
• Familiarity and point person for knowledge on Fulfillment/Logistics-related vendor portals, terminology
• Proficiency with business data analysis using Excel and similar spreadsheet tools -> managing, analyzing, and modifying data sets of varying sizes.
• Former experience in logistics or fulfillment a plus
• Being a flexible team player able to step into a variety of roles based on business need

The syrup on your waffles

• Participation in our HQ bonus program for some splurging
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
• Unlimited vacation policy.  If you need time off just take it; we trust you!
• Hybrid work schedule, some days in the office and some working in the coziness of your own home
• A full gifted bed set when you join and product discounts for friends and family!