Fulfillment Manager
Who We Are
The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. Backed by the early investors of Warby Parker, Dollar Shave Club, and Sweetgreen, we've raised over $100M in funding and seek to build a company as healthy as the dogs we feed.
Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
Where You'll Come In
The Fulfillment Manager will run the operations and management of our Fulfillment partners. Your role would include developing the best in class processes required to scale with our increasing complexity, handle our developing Fulfillment Center (FC) partner base, and ultimately ensure our boxes get shipped on time and accurately.
How You'll Make An Impact
- Manage third party Fulfillment Center partners to accurately and efficiently pick pack and ship customer orders
- Working with the order fulfillment associate to ensure a proper balance of FC capacity and customer order flow and the Manager of Last Mile Logistics to coordinate the FC Shipping process
- Work with external FC partner management to coordinate day-to-day TFD Fulfillment planning and adjustments as well as improvements to the process
- Develop desired capacity plans and work with Fulfillment Centers to staff/ execute accordingly
- Develop operational improvements initiatives to support TFD's long-term growth
- Support growing complexity of TFD product lines/ offerings
- Develop plans to implement fulfillment changes crafted to improve customer experience
We're Excited About You Because
- 5+ years in Fulfillment Center operations or D2C fulfillment management of 3rd parties
- 2+ years in a supervisor or management level role
- Phenomenal team player, strong communication, quick problem solver/ action-oriented, detailed process-oriented
- Handled 3rd party provider relationships, and lead multiple complex projects at once
- Advance knowledge of MS Office/Excel
- Willingness to travel 30% percent as the need arises
- Preferred experience with NetSuite, or comparable order management systems
A Few of Our Best Benefits
- Brand new dog-friendly office in Greenwich Village (upon a safe return-to-office!)
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- 12 week paid parental leave
- Flexible PTO and (when in office) WFH policy
- Discounted fresh food for your pup
- Your pet interrupting video calls (and in person-meetings) is now a feature, not a bug