Birchbox is looking for a Full Time Team Lead to work in our flagship store in SoHo.

At Birchbox, our goal is to provide a new and exciting way to shop for beauty. As a Floor Manager, you will be responsible for maximizing sales to drive profitability and lead and manage according to Birchbox’s shared values, standards, policies, and procedures.

Spending at least 90% of your time on the sales floor, Floor Managers drive the experience for both team members and customers. You are a Birchbox brand ambassador and demonstrate great customer service and selling skills to drive the team to deliver Birchbox’s service vision and to meet all KPIs.

Job Responsibilities include but are not limited to:

• Assist the Store Manager (SM) in achieving sales goals and KPIs through customer service, team productivity, visual standards, and operational functions of the store.
• Create a positive, customer-service focused selling environment.
• Delegate tasks as directed.
• Lead on the sales floor and provide coaching/celebration to staff as needed.
• Administer store policies and procedures to ensure employees are in compliance.
• Demonstrate expert knowledge of product.
• Demonstrate expert knowledge of store technology.
• Responsible for physical security and assets of the store
• Responsible for daily balancing of cash and daily bank deposits.
• Responsible for standards of safety and cleanliness in all employee areas. (stock room, lockers, kitchen, bathroom, etc. are well maintained

Operational Responsibilities

• Assist with the SM to manage all shipping and receiving processes
• Manage store inventory, cycle counts and maintain stockroom standards
• Maintain store merchandising standards
• Manage store supply levels
• Manage store maintenance

Requirements of the Job

• Excellent customer service and communication skills are essential
• Creative thinker and problem solver
• Ambition to drive sales while maintaining exceptional level of customer service.
• Able to attend regular training and stay current on product knowledge.
• Ability to work a flexible schedule including days/nights/holidays and weekends. 

About Birchbox:

Birchbox is a disruptive e-commerce business on a mission to change the way consumable lifestyle products are purchased online. We combine a subscription service that delivers high-end samples directly to members, with an online shop and original editorial content. Our platform revolutionizes the way consumers discover products and delivers our brand partners a better way to access customers.

Launched in the fall of 2010 we have quickly grown to be the definitive leader in the field of subscription retail. We are one of the fastest growing start-ups in New York and have the backing of top tier VC firms including Accel Partners and First Round Capital. We’ve received praise in Marie Claire, Cosmopolitan, The Huffington Post, Fast Company and more. To keep up with this fast growth we are building a team of energized executors who want to be part of creating a truly new business model. We are results driven, creative and aim to delight our customers in every way possible!