Gambling Operations Director

| Greater NYC Area

Company Description

Our Lineup

We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values passion, progress and trust to secure the best possible product for our users. 

Tipico just expanding its operations in the USA! Become part of our success team. 

Job Description

Do you have a passion for digital products and customer experience? Do you want to provide a best in class digital experience? 

This role is instrumental in shaping the USA expansion. Getting into the business at such an early stage allows the individual to set the operational foundations as they see fit. This role will be at the heart of the organisation, as well as our consumers and as such key in setting the culture, developing the core departments and planning a successful launch of the sportsbook operations. The role will be responsible for setting the short and long term goals of the Operations department, building teams and selecting the right people to join us on the journey.

The Operations Director will work on a wide spectrum of responsibility from regulation topics to customer operations and payments/fraud.

The role will be report directly to the Managing Director and work together with the rest of the management team and the line managers of the organisation.

Your playing field:

Will consist of…

  • Planning the launch and day-to-day operations for our USA Sportsbook and Casino products.
  • Creating and maintaining future teams and processes that deliver best in class service across verticals: Customer Service, Operational Compliance, Payments, and Fraud. 
  • Setting the strategic vision and culture of the team in line with the company values and vision.
  • Partner with our Marketing, Compliance, and Product & Technology teams in order to improve efficiencies and effectively guarantee a positive customer experience.
  • Liaising with Regulators and Licensees; ensuring all required regulatory reporting is accurate, fully compliant, and delivered in a timely manner.
  • Continuously developing and implementing policies, standard operating procedures, and internal controls between internal teams, regulatory bodies and casino partners to streamline and optimize the day-to-day operations.
  • Assisting with audits: Test processes to ensure that bugs are identified and reported to the relevant departments

Qualifications

Which skills should you bring to the pitch:

  • A Bachelor's degree in a related field of study.
  • A minimum of 5+ years of experience in various Operations roles.
  • Experience leading high performing teams and cultivating collaborative partnerships with various individuals across the organization.
  • You are a decision-maker who is comfortable taking calculated risks and respectfully challenges the status quo. This is essential when driving market-leading products.
  • Continuously strive to deliver a product that is second to none.
  • Extensive knowledge of New Jersey regulatory framework, AML, Responsible Gaming etc.
  • Experience working with Salesforce, Zendesk, JIRA, Confluence or other software systems.
  • Flexible to travel within and outside the US

Additional Information

What’s in it for you:

  • Build your own success story together with us
  • Start-up feeling, backed-up by the group. Leading European sports betting house, this is a high-volume business and working
  • Exciting growth industry
  • Self-organized, self-responsible and entrepreneurial employees
  • Medical , Vision, Dental Health Benefits

Are you ready to score?

Please send us your application and our team get in touch with you

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • RxJSLibraries
    • Formik Libraries
    • styled-componentsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Amazon AWS, RedshiftDatabases
    • Kafka, Kibana, ElasticDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • emarsysCRM
    • emarsysEmail

Location

On the Hudson River waterfront. You’re steps away from upscale amenities in this trendy area and 15 minutes from Manhattan via Path or Ferry.

An Insider's view of Tipico

How would you describe the company’s work-life balance?

I really appreciated the way Tipico value work-life balance. I realise an exciting and challenging job does not necessarily mean to jeopardize your personal life.Sport is very important for my well-being for instance. I work out every day and feel empowered by the company to do so. I like this is all based on trust and respect.

Nicolas Leboeuf

Data Marketing Manager

What does your typical day look like?

Nothing starts without a first cup of coffee! After that I jump right in. I like to manage my own time so usually I catch-up with my messages and pending tasks then I am able to put focus on the most important part of my job which is the candidates.

I'm always on the lookout for great people to join our amazing team :D

Elisabeth Mertens

Talent Acquisition Specialist

How has your career grown since starting at the company?

Tipico provides great opportunity, we have so many examples of people development. I think I am also a great example, I joined in 2014, was given the opportunity to build a small team of data engineering which then grew into a department of 35 great people running the business tooling of the group.. now I am very excited to drive the USA Venture.

Adrian Vella

Managing Director

What unique initiatives do you have that encourage innovation?

Every day in the office I get to witness progress driven by passionate people working towards the same goals. I get to work with a multicultural team that knows how to share a good laugh, embrace innovation and upholds continuous open minded communication.

Katja Meyer

Gaming CRM Team Manager

What projects are you most excited about?

It is an exciting journey wen are in to grow a customer base in the USA. A completely new market, new opportunities with focus on so many different sports. In CRM, the most exciting projects are always related to optimise the personalisation continuously, to target customers at the right time with the right content supported by AI. Future is now!

Matthias Kaiser

CRM Team Manager

What are Tipico Perks + Benefits

Tipico Benefits Overview

Startup culture, High volume Business

Medical , Dental , Vision

Culture
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Casual Dress
Company Outings
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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