General Manager, New Business Operations

| Greater NYC Area
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Do you have an entrepreneurial spirit and a knack for building out structured processes? Motivate is looking for a General Manager, New Business Operations to build out the Operations and Logistics for all new business activities. They will be responsible for creating and sustaining the profitability of the direct-to-consumer and service agreement product lines through strategic, cost optimized and customer focused processes.

 

About Motivate

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.

 

About the Role

  • Be responsible for providing oversight for the direct-to-consumer and service agreement product lines.
  • Own profitable execution responsibility for the businesses through the establishment of operational rhythms, policies, and procedures for all operational activities, including .
  • Drive operational excellence and rigor on service fulfillment (i.e. EHS Environmental Health and Safety) / Quality / Cycle / Cost / Productivity) to deliver process excellence.
  • Drive improvement through identification and implementation of corrective and preventative actions.
  • Provide full scope of leadership for a team of new business line employees, including performance evaluation, annual assessment, salary planning, and employee development and engagement.
  • Drive organizational and functional effectiveness to achieve business goals and develop employees.
  • Create a workplace environment & culture which enables new business operations to attract new, qualified talent to the organization.
  • Develop the next level of Services leadership.
  • Set the tone for EHS, with a safety first, always mindset.
  • Partner with Product Management to develop the long-term growth strategy for our customers..
  • Assist with short and long-term business planning
  • Work to investigate, analyze and resolve customer issues in a timely manner.
  • Establish domain functionally for Supply Chain needs to understand and plan both short- and long-term inventory needs
  • Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities

 

About you

  • You have a Bachelor’s Degree in business, science, engineering, technology or related discipline
  • You have at least 5 years’ of management experience with direct reports including building and leading complex and large professional teams
  • You are willing and eager to travel as needed for business expansion 
  • You have strong business and financial acumen along with being commercial savvy
  • You have proven experience being a business leader, with short and long-term business planning
  • You have experience in developing and maintaining customer relationships with strong customer service mindset
  • You have prior experience working in the service industry
  • You have the ability to interface and influence all levels of the customers organization, as well as other functions
    Strong operating background
  • You have strong communication (oral and written) and interpersonal skills, with ability to communicate effectively at all levels of the organization
  • You are an experienced leader who can strategically solve problems and resolve
  • You have a track record of working across and building high functioning teams

 

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Location

Located in Industry City, Brooklyn; our office has varied lunch options and after work bars/activities. Also, train and bike stations close by!

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