General Manager, Northeast

| Greater NYC Area

Help us grow our Northeast operationThe opportunity:

The GM, Northeast of Flexport will relish the chance to provide a tangible solution to a so-far unsolved problem. This person is tasked with growing a team of world-class tech, operations, and account management executives centered around retaining quality customers, while upselling an existing base of shippers. Additionally, this person will manage all regional operations (P&L responsibility) and drive the culture and vision of Flexport forwards. 

You will develop and implement a regional business plan which includes key deliverables, dates, competitive strategies, product positioning/messaging, and ultimately full P&L responsibility to achieve the company's growth objectives and a leading market position in the Northeast. This position will report directly to the GM, North America and provide monthly and quarterly revenue and operations guidance and visibility up to the CEO with the responsibilities below. 

You will:

  • Manage a geographically distributed team across 2 locations
  • Drive account management and implementation teams such that Flexport customers realize value more quickly.
  • Grow a budding services and operations team to effectively drive client success and service clients in multiple markets.
  • Partner with the SVP, Sales to build and execute a strategy to meet/exceed agreed upon sales and margin targets.
  • Enhance the ‘land and expand’ strategy to penetrate deeply into the enterprise and mid-market faster. 
  • Engage closely with core Inside Sales/SDR leadership to continually refine hybrid attack strategy, be involved in the “key deals” each quarter.
  • Install best of breed operations and account management practices and oversee territory/account planning, forecasting and pipeline management.

You should have:

  • Proven success scaling a business, preferably experience growing a revenue stream from $250M to $500M+
  • Compelling and verifiable track record of success as an organizational leader, strategic thinker and innovative builder.
  • Track record of market-making/market-redefining – taking new products into new markets and creating and operationalizing an end-to-end operational process.
  • Hands on leader with the ability to attract and retain a highly motivated and talented team.
  • Proven top-performing leader with the ability to drive account management teams to significant revenue growth.
  • Enterprise, marketplace and process-driven leadership and business development experience gained in fast-paced, high growth organizations.
  • An entrepreneurial mindset with a strong track record of successfully delivering innovation market and driving results
  • Experience identifying, hiring and developing a world-class team from an early stage; proven ability to mentor and lead great talent
  • Exceptional business, budget and people management skills; passionate about achieving team success; able to inspire and motivate the team. 
  • Track record of hiring, growing and retaining “A” players. 
  • Can-do, roll-up-the-sleeves, results-oriented approach; accessible and approachable. 
  • Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized. 
  • Excellent presenter and communicator on all channels (written, verbal, phone, media)
  • Exceptional negotiation and problem-solving skills 
  • Cognizant of business cultural differences and norms across the globe; able to adapt style and approach to local business cultures. 
  • Highly collaborative; track record of building strong internal and external relationships. 
  • High integrity and ethics; style and behavior align with Flexport’s values 
  • Self-motivated, high-energy to sustain success in a fast-paced environment. 

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019. 

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

We're in Chelsea near the Flatiron Building. We’re surrounded by world-class restaurants, great access to transit, and tons of inspiration!

An Insider's view of Flexport

What’s the vibe like in the office?

Our office can be described as positive and lively. The open floor plan allows collaboration to constantly flow amongst teams. In addition, we have private offices and phone booths when we need to hide away, focus, or have meetings with our teams.

Nicole

Senior LCL Associate

What projects are you most excited about?

The projects I’m most excited about are centered around people development. From our candidate experience, to onboarding, skill mastery, and promotions, it’s imperative that we challenge the status quo.

Jessica

Sales Development Manager

What makes someone successful on your team?

Be organized, intellectually curious, and ready to jump in and roll up your sleeves starting from Day 1.

Mike

Global Operations Manager

What is your vision for the company?

At Flexport, we want to make trade easier for every business. We support our clients by making international shipping easier and more efficient. For me, my goal is to create an office culture where people feel empowered in their roles, enjoy collaborating with one another, are challenged to solve real-world problems, and have fun while doing it!

Kaitlyn

NY GM | SVP Sales & Account Management

How has your career grown since starting at the company?

I've grown while working at Flexport because we're encouraged to learn new things, take on leadership roles, and to step outside of your comfort zone. This job has challenged me to constantly improve, both personally and professionally.

Sara

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Flexport holds an annual volunteer week for different offices to get involved within their local communities. Flexport also offers 10 hours of paid volunteer work each year!
Partners with Nonprofits
Eat lunch together
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Flexport NYC partners with awesome fitness organizations in the local area to hold monthly workouts for our employees!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Flexport has a fully stocked kitchen including unlimited snacks, cold brew, and kombucha on tap!
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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