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Global Account Director

| Greater NYC Area

About DoubleVerify:

Founded in 2008, DoubleVerify (DV) is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world’s largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance by bringing transparency and accountability to the market and ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. DV has helped hundreds of Fortune 500 companies across every major vertical, including financial services, telecom, automotive, retail, CPG, travel, luxury and pharmaceuticals gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem. Let’s build a better industry.

Position Overview
The Global Account Director (GAD) will lead some of the agency’s largest client accounts, which operate across multiple regions globally. The GAD will cultivate high level client relationships, provide business consultation, Quarterly Business Reviews and coordinate multi-region internal resources to meet client objectives. We seek candidates who are natural leaders, organized, proactive, results-oriented, and thrive in a fast-paced environment. 

The GAD must ensure that all local DoubleVerify stakeholders are informed on the client’s measures of success and monitor the execution of their global strategy across the local client teams. Feedback from the local DoubleVerify and Client teams must be collected and presented back to the Central Client contacts.

 The GAD will work closely across multiple internal DoubleVerify teams including Sales, Strategic Development, Implementation, Sales Engineering, Product Management, and Finance to deliver world class customer service and solutions to the Client.

This role is perfect for someone with a passion for leadership, client management, organization and problem solving abilities. Our ideal candidate is searching for a role with direct and significant impact on the short- and long-term success of the company. Excellent customer relationship skills are critical, as are strong analytical skills, including the ability to develop assumptions and action plans based on data. 
Responsibilities:

  • Single accountable resource for support of global client relationship – understand the client’s goals and translate into local action items
  • Work hand in hand with Director Strategic Partnerships to make DV sticky by fostering brand relationships and DV deployments tied to strategy
  • Work closely with the Customer Success Manager during the first 90 days of the relationship/rollout and take over their role of overseeing client success post launch point
  • Coordinate and drive local market adoption for major global clients past initial rollout
  • Organizes all global support activity so that knowledge is shared across DV teams
  • Key stakeholder in organizing and executing Quarterly Business Reviews with the Global Client contacts.
  • Lead on Beta tests and other new initiatives to drive revenue associated with new product launches
  • Continuously monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfillment processes
  • Attend offsite meetings, conferences or industry events, etc. as necessary
  • The GAD Will be responsible for 3-5 global/strategic clients

Qualifications:

  • Commensurate 6+ years of customer support and customer facing experience in the online media industry
  • Experience in successfully managing large (global) clients with complex team structures
  • Strong customer service and proven leadership abilities
  • Strong process management, business process, and analytical skills
  • Proven ability to balance the need of the customer while maintaining corporate objectives
  • Ability to work with internal and external customers to find solutions to challenges they face
  • Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
  • Exceptional command of Microsoft Excel and PowerPoint
  • Salesforce experience building reports and defining client organization hierarchy
  • Passion and desire to play a key role in driving a rapidly growing business to success in the advertising technology space
  • Bachelor's degree equivalent /higher level of education
  • Proficiency in additional languages other than English highly desirable
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • VerticaDatabases
    • HadoopDatabases

Location

DoubleVerify is located in the neighborhood of Soho New York. This neighborhood is full of great places to grab lunch or shop.

What are DoubleVerify Perks + Benefits

DoubleVerify Benefits Overview

Our employees enjoy perks & benefits, some of which are global and some are locally adjusted:

-Tuition reimbursement -Health & fitness reimbursement
-401(k) matching -Comprehensive medical coverage
-Free lunch & breakfast -Fully stocked break rooms
-Commuter benefits -Unlimited days off (US)
-Annual summer outings -Weekly perks like massages & yoga
-Monthly happy hours -Company outings and events

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 2% of out of pocket expenses.
Life Insurance
Wellness Programs
Team workouts
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Time allotted for learning
Online course subscriptions available
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