Global Clinical Care Navigator - English + German at Spring Health

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Our mission: to eliminate every barrier to mental health.

Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.

From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $300 million to date from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We're currently looking for independently licensed mental health professionals to join our global Care Navigation team (LCSW, LMFT, LPC or equivalent licensure required). We are hiring Care Navigators who are fluent in English as well as one of the following languages: French, Portuguese, German, or Hindi to support our global membership. Global care navigators will work M-F schedule; however, 2nd or 3rd shift regular scheduled hours may be required

Working hours for this opportunity:
3a-11a EST

What you'll be doing:

  • Utilize active listening and written communication skills to interact with members in the US and internationally by phone, chat, and email in both English and another language(s).
  • Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns.
  • Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up.
  • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health therapy provider, external benefits, or community resources).
  • Synthesize information that must be gathered from various sources and apply good clinical judgement in order to make determinations about interventions, follow up, and ongoing support needs. 
  • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
  • Interact with multi-disciplinary teams such as care support, provider operations, and customer success, to ensure a smooth member experience.
  • Participate in staff meetings, case consultations, and trainings.
  • Translate member-facing communications into member’s preferred language. 
  • Assist with onboarding and mentoring new team members.
  • Assist with special internal projects as well as customer-facing initiatives, as assigned and available. 
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

  • LCSW, LMFT, LPC, or licensed psychologist.
  • Minimum of 2+ years of direct clinical care experience.
  • M-F schedule; 2nd or 3rd shift regular scheduled hours may be required. 
  • Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
  • Excellent listening, written and verbal communication skills and comfortable interacting with members worldwide.
  • Bilingual; English and fluent in French, Portuguese, German, or Hindi.
  • Acknowledge and embrace diversity and inclusion.
  • Some roles may require alternative hour schedules (3 weeks of training during business hours is standard). 
  • Motivated to go above and beyond for members to provide a high-touch experience.
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
  • Able to multi-task and context switch!

Why you'll like working at Spring Health:

  • Big mission: we're revolutionizing the mental health industry
  • The challenge: make a big impact by joining a fast-growing team in its early stages
  • Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health
  • Great people: make an impact on something that truly helps people alongside an incredible team
  • We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Our company is located in beautiful Midtown, NYC with plenty of great restaurants and bars. Plus, the office is commuter friendly with various trains and bus stops being close by.

An Insider's view of Spring Health

What are some social events your company does?

We have a spirit week called Spring Shine Week to celebrate our successes, acknowledge our valued team members, spotlight our mission, and look ahead to what we will conquer next. We celebrated our 5th anniversary with some cool swag, a birthday dinner at SoHo House, and of course, karaoke. In the office, there are weekly breakfasts and Happy Hours

Ryan

Office Manager

What projects are you most excited about?

We have seen a children and family mental health pandemic arise within the broader pandemic - parents are struggling to homeschool and care-give for their children while working full time jobs, all from under the same roof. My team is working on building the world's best mental healthcare offering to support these children, adolescents, and parents

Laura

Group Product Manager

How has your career grown since starting at the company?

Spring Health is the first organization I’ve been with that really delivered its promise to foster career growth. In a high growth company, there’s so much opportunity to lean into diverse and complex challenges that develop new and refine old skills. Since joining, I've been promoted to a people manager role and just hired our newest team member.

Alyssa

Sr. Product Marketing Manager

How do you make yourself accessible to the rest of the team?

Accessibility is about logistics and channels of communication, however, the step before that is more important - approachability. I focus on ensuring my team knows that I am here to help professionally and personally. Whatever the topic, I make it clear that I am consistently available to be helpful, even if it's simply a chat.

Riley

Chief Operations Officer

What's something quirky about your company?

I consider myself a little quirky at times and it’s something I don’t need to hide at Spring Health. #random, #food, and other fun slack channels are ways Spring Health and all of its employees have fostered an open and safe place for me to be myself.

Mo

Sr. QA Engineer

What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of 10 free therapy sessions per year and opportunities in the form of equity grants as part of our employment offer. In conjuncture with our PEO, we also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
DEI Task Force, Spring Health, Party Planning Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Projected launch is Q1 2022.
Diversity manifesto
Diversity Employee Resource Groups
Projected launch Q1 2022.
Hiring Practices that Promote Diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, diverse hiring panels. Company demographics: 46% POC 62% Women # of employees 260
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability Insurance
Dental Benefits
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision Benefits
Spring Health offers a vision plan through VSP Vision Standard
Health Insurance Benefits
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500. SeePlan Detail table for more information.
Life Insurance
Pet Insurance
Discounts on Pet Insurance through Sequoia
Wellness Programs
Discounts on Wellness Programs through Sequoia
Mental Health Benefits
10 Free Therapy Sessions for employees, 10 for friends & family, Access to Spring Health Offering (CBT exercises, Meditation, etc.)
Retirement & Stock Options Benefits
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) Matching
Launching 401k Match Program in 2022
Company Equity
Spring Health offers stock options for all full time employees with a 4 year vesting period,
Performance Bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles.
Match charitable contributions
Spring Health will match $25 - 200 per employee per year annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Discount on KinderCare Learning Center Discount on tuition to The Learning Experience
Generous Parental Leave
For child bearing parents we cover 12 weeks of paternity leave. For non-child bearing parents we cover 6 weeks of paternity leave. Depending on the state a portion is paid and the remainder is topped.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax account for parking and transit
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Spring Health sends company equipment (laptop, monitor, keyboard, mouse, docking station) and $300 stipend for other products
Professional Development Benefits
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Financial Well-Being
One Medical
Discounts via. PerkSpot where categories include apparel, auto buying, automotive, beauty & Fragrance, books, movies & more, business perks, cell phones, etc.

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