GM, Physical Access at CLEAR

| Greater NYC Area
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CLEAR’s mission is to strengthen security and create frictionless experiences for consumers. We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4+ million members across the country.

We’re looking for an exceptional leader to drive expansion of the CLEAR identity network to all aspects of physical access.

The GM, Physical Access will act like a founder, taking ownership for the creation, development, and, ultimately, success of an entirely new business vertical at CLEAR focused on delivering a more secure physical environment via frictionless experiences for those who interact with them every day. 

Reporting to the EVP, New Verticals, you will build our physical access business from the ground up by:

  • Thinking like a product manager: becoming an (even deeper) expert in the field, developing theses, soliciting constant customer feedback and ultimately ensuring we’re building the right “it”.
  • Acting like a business owner: understanding the market, developing business models and financial plans that you will be charged with delivering, to build a business that is scalable with a clear line of site to revenue and profitability.
  • Delivering results: owning both business strategy and execution, never thinking any task is too small or too large when you’re starting something from scratch, while hiring and leading a world-class team to bring your plan to fruition. 

This role is crucial to CLEAR success, and you’ll partner with leaders across our organization to develop solutions for new customer segments, but potentially also for our existing ones: airports, sports and healthcare. 


Who You Are:

  • 10+ years of professional experience as a general manager (with a product mindset), product manager (with business acumen), or founder, having built new products or services successfully from concept to scale
  • Deep familiarity and expertise in real estate technology and innovation; landlord relationships a plus. 
  • Experience in an entrepreneurial, fast-paced environment where results matter and ruthless prioritization is key to achieving results.
  • Financial dexterity with a track record of building and iterating new business models and revenue opportunities.
  • Structured, organized, and extremely detail-orientated, with a keen self-awareness to understand you don’t have all the answers.
  • Research and first principles-orientated with an eye for great human-centered problem solving, with an ability to quickly grasp technical concepts and make product trade-offs (some technical background a plus)
  • Constantly seek out feedback on how to make your products better - from your customers, internal teams (sales, customer success), evaluating quantitative internal metrics and data, and more
  • Cultivate a supportive culture where team members can do their best work. Promote ownership and accountability, great communication, learning and teaching, good decision making, and constantly raise the bar for your teammates and the company
  • You’re someone who biases towards action and wants to work in a fast-paced startup environment where you own your decisions and measure their outcomes
  • An open and effective communicator, which includes being a great listener and observer as well as a great deliverer of your message. You’re always working in partnership with your teammates and other teams, and know how to use customer feedback to improve your products

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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

GM, Travel

What are CLEAR Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
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