Head of Customer Success at Teampay

| Greater NYC Area
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About Teampay

At Teampay, we believe in a world where finance teams create a more efficient business with less friction and happier employees. Our distributed spend management software modernizes how companies manage spending by delivering intelligent automation, robust integrations, and a delightful user experience. 

Top-performing finance teams leverage Teampay to gain control and visibility into spending, while empowering employees to move at the speed of business. Led by an experienced team with prior exits, Teampay has raised double-digit millions of capital from prominent venture investors including CrossCut Ventures, Tribe Capital, Precursor Ventures, and CoVenture.

We're an agile team building software that’s revolutionizing how companies spend their money. Joining Teampay at this early stage is an opportunity to grow your skill set, build a company, and get paid to do it.

About the role

As the Head of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless on-boarding and ongoing support experience for Teampay customers. Collaboration will be key as you assist the marketing and product teams in the roll-out and management of customer documentation. As the organization scales, you will facilitate changes in processes while helping the team to embrace the growth of their roles.

Key responsibilities include...

  • Coach the team on strategies for building trusted advisor relationships
  • Oversee customer on-boarding, strategic business reviews, success plans, contract renewals and upsell opportunities
  • Design, implement and champion new processes that span cross-functional teams and map to the optimal customer journey
  • Own metrics related to the successful retention and growth of Teampay customers
  • Provide regular reporting to the leadership team on metrics, goal attainment, programs and customer feedback

Common candidate qualifications include...

  • Five or more years leading customer success, services or support teams 
  • Prior work experience in a Software as a Service (SaaS) organization
  • Background in building and implementing new processes across customer-facing teams
  • Experienced with analytics and providing regular reports on key metrics to senior leadership
  • Previously carried a retention or expansion revenue quota, and consistently achieved goals

You will be one of the first Customer Success hires in an early stage, fast-growing company. As a core member of the leadership team, you will have a strong impact on the future of Teampay. This is an unusual opportunity to join a business already with traction at the ground floor.

Apply at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action. You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on.

Interested?

You can learn more about the product at www.teampay.co and if you’d like to apply, please include a cover note and tell us about something you started, whether it's a club, a team, business or blog.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

228 Park Ave S, New York, NY 10003

An Insider's view of Teampay

What are some social events your company does?

We host regular outings from cooking and archery classes to vision-casting offsites. The team eats lunch together around a table daily, and you’ll often find us making a coffee run or walking through the park in the afternoon. We celebrate birthdays with sweets 🍪 from around the city—there’s always something new to try in NYC!

Leah

Chief of Staff

How do you collaborate with other teams in the company?

I work cross-functionally every day: tag teaming with Sales to ensure smooth onboarding; huddling with Engineering on tech; collaborating with Product to synthesize feedback into new features; and being an all-around customer champion. Tools like Slack are critical, but there’s nothing like being in the same room with the smartest people you know.

Cindy

Customer Success Manager

How do your team's ideas influence the company's direction?

We believe diverse voices create better outcomes. Some of our best ideas have come from employees working cross-functionally, and we’ve refined the company’s vision based on team members’ questions. I actively seek out feedback in our weekly all-hands, have regular 1:1s with every team member, and run an AMA as part of our new-hire onboarding.

Andrew

Founder & CEO

What kinds of technical challenges do you and your team face?

We must develop performant, stable integrations with payments networks, accounting software, and other third party software, with intelligent data processing, error handling, and more. The data we collect helps inform our users and our product roadmap decisions. As a PCI-regulated company, security is at the forefront of everything we do.

Justin

VP of Engineering

What are Teampay Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We host team-building events quarterly, surprising everyone with outings like escape rooms, archery, cooking classes, and more.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
We welcome furry friends in the office!
Professional Development Benefits
Job Training & Conferences
Every employee at Teampay has a professional development budget to use on conferences, courses, books, and more. We also host courses in-house for topics pertaining to our business and customers.
Lunch and learns
Promote from within
Continuing Education stipend
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