Head of Customer Success at Newsela

| Greater NYC Area
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The Role:

The Head of Customer Success will transform and scale Newsela’s Customer Success team into a visionary, industry-leading customer success organization. Reporting to the Customer Revenue Officer (Sales and Customer Success), you’ll set our overall customer success strategy to include: leveling up our team’s ability to have strategic curricular conversations with District Administrator that lead to shifts in perception and adoption of Newsela as a comprehensive curricular replacement, creating continuous customer/buyer feedback processes and establishing Newsela as a thought leader to inform product refinement and innovation, improving overall customer satisfaction and product adoption, and building out segmentation models that deliver great value in a scalable way. You’ll also be responsible for building a suite of customer success metrics, with cross-functional alignment, that helps drive predictive business outcomes. 

Why You’ll Love This Role: 

You’ll have the opportunity to pave the future of Newsela’s Customer Success strategy and inform product development as we evolve our offerings to better meet the needs of our +25 million registered users. The people, processes, and tools you put in place will directly enable our team to support educators across the U.S. to better use our products to enhance student learning. The phenomenal service your team provides will inspire educators to become Newsela advocates who champion the positive impact our products can have on improving K-12 education. And you’ll be challenged to reimagine and become a world-class customer success organization that is the envy of the SaaS industry.

Why We’ll Love You :  

A true customer experience fanatic, you have successfully leveraged best practices in customer success across industries and iterated on those to develop bespoke approaches to achieve impressive outcomes in customer adoption, renewal, upsells and satisfaction. You’ve led and grown high-powered customer success teams through periods of hyper growth, and are skilled in navigating and building relationships across the organization to align teams to business objectives. You are able to process both quantitative and qualitative data to draw meaningful insights that inform your team’s strategy and prioritization, while positively impacting business outcomes. You’re an exceptional storyteller with the ability to weave together data, insights, and voice of the customer to inspire teams to action. And you have created trusted customer/buyer communities where you were seen as a thought-leader and leveraged feedback to drive product innovation.

About Newsela: 

Newsela is one of the fastest growing tech companies in K-12 education. Our Instructional Content Platform combines engaging, leveled content with integrated formative assessments and insights to supercharge engagement and learning in every subject. Students and teachers use Newsela to find digital content from 100+ of the best sources—from National Geographic to NASA, Biography.com to Encyclopedia Britannica, the Washington Post to the Wichita Eagle. Content is instructionalized to meet students where they are, with interactive tools and analytics to take them where they want to go. Newsela has become an essential solution for schools and districts, with a presence in over 90% of U.S. K-12 schools.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • SanicFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen


Situated in the New York Times building, our location boasts not only convenience for commuters, but also plenty of food and shopping options nearby.
"My Code Represents Real People": At Newsela, Social Impact and Innovation Meet

An Insider's view of Newsela

What’s the vibe like in the office?

Amazing. Newsela is a trusting and responsible environment where we have control to get our work done when and where is best for us.


Lead Web Application Developer

What's the biggest problem your team is solving?

On the Community team, we work with school leaders and teachers to create innovative applications of Newsela article content to support our mission to "unlock the written word for everyone". Our goal is to engage and empower educators with tools to enhance their students' learning.


Educator Specialist

How has your career grown since starting at the company?

I've grown leaps and bounds at Newsela! I initially started out as an enterprise sales development representative and went through a mentorship program to transition to the account management team! I cannot measure the amount of growth I've experienced the past two years.


Account Manager

What is your vision for the company?

I work with a team of kind, smart people, who are energizing on a daily basis. It is important to put your values to work during the interview process—create accountability for culture when new people join, and don't forget about it as they grow.


Chief Technology Officer

What’s the vibe like in the office?

The Newsela office is a collaborative workspace. The office is designed to reflect the clients we serve. We love to keep our mission of "Unlocking the Written Word for Everyone" top of mind.


Sales Development Representative

What are Newsela Perks + Benefits

Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Newsela offers the opportunity to join various affinity groups operated by members of each community to help facilitate an inclusive and diverse workplace where all people are valued.
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team Workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-Work Program Post Parental Leave
Company-Sponsored Family Events
Every year we bring Newsela's youngsters to our offices for our Take Your Child to Newsela Day. It's one of our favorite days of the year, filled with crafts, story time, workshops, and even yoga!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free daily breakfast. Employees can select from our cereal bar, yogurts, oatmeal, fruit, granola bars and unlimited cold brew on tap!
Game Room
Our teams love to take time to challenge each other to a game of ping pong or pool throughout the day, and maybe even a ping pong tournament every now and then.
Stocked Kitchen
Newsela has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored seltzer you can handle. You might even be able to catch a Top Chef competition every now and then.
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Continuing Education Stipend
We offer an annual stipend to encourage all employees to keep learning!
Time Allotted for Learning
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