About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.

What you will be doing

Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

What success looks like

• Develop a world-class Customer Success team, optimizing a roadmap to engage, retain and scale the Customer Success function
• Lead a growing team of Account and Customer Success Managers, which includes on-boarding new team members, fostering an environment of collaboration and continuously focusing on improving and developing each team member's skills
• Provide the front-line relationship for a group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed
• Drive revenue and own team outcomes through establishing churn-reducing practices and generating additional opportunities for account expansion
• Influence customer future lifetime value through high product adoption, customer satisfaction and overall customer health
• Collaborate with cross-functional teams to develop specific short and long-term account plans that meet the needs of customers and optimize revenue and retention opportunities
• Understand our customers' business models and industries to best position adaptive insights to support their business goals
• Collaborate with the executive team and other internal business leaders to achieve customer success goals and contribute to overall company objectives
• Lead meet and greets and information sessions for customers and prospects

What you will bring

• 5+ years of Customer Success experience
• 2+ years of management experience
• A significant amount of B2B experience in healthcare, health tech or supporting our target audiences (HR, People Operations, Financial Managers)
• Experience managing teams that serve multiple customer bases or customer types
• Proven ability to effectively manage teams with a high degree of success as measured by strong team performance and low attrition among team members
• Desire to mentor direct reports to set and achieve their professional goals
• Previous success of exceeding expectations in retaining and growing customer relationships, and a passion for solving customer problems and constantly identifying areas for improvement and opportunities for addressing the root causes of churn
• Demonstrated ability to communicate, present and influence credibly and effectively, as well as build relationships at all levels of an organization
• Ability to prioritize, multi-task, and perform effectively under pressure
• A self-starter who thrives in a fast-paced, high growth, rapidly changing, startup environment

Why Eden Health?

• Fast-growing startup backed by leading venture capital firms Greycroft, 645 Ventures, PJC and others
• Exciting product in one of the largest and fastest growing markets in the country
• Mission-driven culture passionate about improving access to healthcare for employees and their families
• Competitive salary and equity compensation package
• Great benefits including medical, dental, vision insurance, and commuter benefits
• Generous PTO, healthy snacks, and regular happy hours
• Awesome team with a great camaraderie - we work hard and have lots of fun!

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.