The Company
Perch is transforming the way people buy and sell their homes. Simplifying it all, to the way it should have always been; fair and true to market, straightforward, easy.
Every year in the U.S., $1.8 trillion of single family residences transact, generating over $80 billion of brokers fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle.
Perch offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home --less intimidating.
Perch is headquartered in New York City and has 50+ employees. We have raised $50+ million in financing from top tier investors including: FirstMark, Accomplice and Juxtapose.
The Vision
Perch has developed a home selling experience that brings control and convenience to homeowners. By harnessing the power of data science, technology, and human-centered design, we’ve developed a seller experience that delivers a market price offer for your home in 24 hours with the ability to close at a time of your choosing. No home showings, no repairs to do, no contingent offers, no fear of the offer falling through before closing. It’s the way a home sale always should have worked. For home buyers, we’re pioneering a new category of homes: Certified Pre-Owned. We renovate the homes we purchase to make them move-in ready and offer a warranty. Buyers can close in a matter of days all online – no paperwork.
The Role & Responsibilities
The Head of Operations will be a critical member of the Perch team, and can be based in New York City or Austin and will report into our CEO.
As the Head of Operations, you will:
- Build scalable processes and systems to enable the Perch field team to deliver consistently against goals.
- Manage a team of 5 growing to 20 in the next year
- Help Perch continuously improve its baseline operating policies and procedures with a focus on process standardization and repeatable quality.
- Collaborate with Market GMs using data to diagnose problems, develop actions plans, and drive operational excellence in local markets. Facilitate regular business reviews to monitor city performance.
- Collaborate cross-functionally to understand and continuously improve all parts of Perch’s business operations – spanning from centralized support functions (in New York) to all field operations in our local markets.
- Facilitate regular business reviews to monitor market-level performance and collaborate with the Head of Real Estate to ensure all KPI targets are met. You will help monitor market-level KPIs/metrics on a daily, weekly and monthly basis and develop initiatives to optimize them in collaboration with Market GMs.
- Be a champion for Perch throughout the marketplace. Help us drive workplace and cultural norms, both a HQ in New York and throughout all field operations, that align with Perch’s company values.
Required Experience
- 5-10+ years of work experience. Preference for experience working at a tech company in operation, business operations, analytics, or product management.
- Willingness to travel ~1-2 weeks per month to be on the ground with our operators and customers gathering local insights and leading change.
- Experience leading a cross-functional teams across geographies.
- Proven track record of success in goal achievement.
- Experience working with product to design software to manage operations.
- Bachelor’s Degree.
Bonus Experience (Preferred, but not Required)
- Experience in real estate, either residential or commercial, is desirable but not essential.
- MBA degree
Personal Characteristics
- Utility player – you are good at many things.
- Highly effective at building collaborative relationships across our entire organization.
- Leadership skills to motivate team members of all levels and backgrounds.
- An entrepreneur who sees ambiguity as opportunity, and obstacles as chances to build new solutions.
- High energy and action-oriented with a history of getting things done in complex, fast moving environments. Successful in scrappy and entrepreneurial environments, with a drive to get things done.
- Superior analytical skills, attention to detail with a data-driven mentality, and high intellectual curiosity. Propensity to question the status quo and search for ways to make it better.
- Track record of good business judgment with maturity, diplomacy, and communication skills (both written and verbal).
- Results orientation with a strong work ethic – a “run through walls” attitude. Must be tenacious, with the emotional intelligence to know when to push harder and when to look for alternative approaches. Solutions-focused mindset.
- Strong multi-tasker with the ability to prioritize work based on business and operational needs.
- People describe you as: Passionate, a leader, a strong communicator, and someone that “gets things done.”