Head of Operations at Redesign Health

| Greater NYC Area
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Redesign Health

85 Fifth Avenue

New York, NY 10003

About Redesign

Redesign Health is a healthcare innovation platform. We bring together entrepreneurs, industry experts, and investors to launch companies that transform the healthcare system and empower people to live their healthiest lives. Our first companies include Candid, Lively, Ever/Body, and Vault Health. We’re capitalized with permanent capital from world-class institutional investors and entrepreneurs.


We are launching a stealth venture in the mental health space, with the mission to provide access to affordable and high quality mental health services for all patients. 


About The Job

As the founding Head of Operations at this venture, you will get your hands in all areas of the business and help set, manage and drive all key strategic initiatives to ensure alignment among goals, timelines, cost, and quality. You’ll be responsible for identifying, prioritizing, and solving this venture’s most critical opportunities. The Head of Operations will report directly to the CEO.


Responsibilities
  • Build and own the operational design for effective service delivery across key activities including clinician recruiting, credentialing and patient acquisition, matching and scheduling. Own customer and user excellence. 
  • Drive continuous improvements in core operating metrics
  • Partner with the leadership team to define and track key performance indicators to responsibly manage resources and achieve strategic goals 
  • Collaborate with the engineering and product teams to ensure the technology platform seamlessly integrates with the operations of the business 
  • In collaboration with the leadership team, own and drive rollout plan for expansion and partnerships with payors, providers and other stakeholders 

Relevant Experience
  • 7-10+ years of experience in Operations, COO roles or President roles
  • Experience in operations, early-stage start-ups or consulting
  • Demonstrated success launching and operationalizing double-sided marketplaces in healthcare - balancing supply and demand
  • Experience running outsourced teams for sales, recruiting, scheduling or using agencies or vendors for support
  • Experience recruiting internal talent, other Ops professionals who specialize in process design and coordination
  • Expertise in digital health, telehealth or mental health
  • Strong Operator who has managed and grown teams and has superb people management skills 
  • Deep expertise in organizational, analytical, prioritization, time management, project management, and people management skills 
  • Experience defining and owning operational processes and KPIs
  • Data-driven decision maker
  • Ability to be a scrappy individual contributor, while also having the ability to lead a team and delegate 
  • Experience working within complex environments and the ability to effectively multitask 
  • Confident executive presence, strong collaboration skills and ability to partner with multiple stakeholders concurrently 
  • Self-awareness and skilled at identifying your superpowers and cultivating those of others 
  • A forward-thinking perspective and the ability to work with purpose and optimism
What Redesign is all about 

Redesign’s mission is to empower people to live their healthiest lives by elevating patient experiences, increasing information transparency, and democratizing access to high-quality healthcare.

Our vision is to connect extraordinary people and ideas with capital and resources to create better healthcare solutions.

At Redesign, we value achieving results thoughtfully, quickly, and compassionately. To give a sense of what our team is all about, these are the values that guide our work:

  • Solve for impact: Healthcare is complex and opaque, but we’re positioned to meet the challenge. If not us, then who?
  • Patients first: We are all consumers of healthcare. We create real solutions for real needs.
  • Outcome over egos: Our work is bigger than us. What we’re building together is greater than the sum of the parts.
  • Bias for action: We move fast, but we’re deliberate. We don’t delay success or failure.
  • Continuous learning: We seek feedback early and often. Iteration and insight allow us to connect the dots and are key to our process.
  • Practice good intent: We take our work seriously, but we’re never too busy to be kind.


We are a proud Equal Opportunity Employer and want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or other applicable legally protected characteristics. We choose our team members based on merit and business needs. It's the right thing to do. 


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • GraphQLLanguages
    • ReactLibraries
    • PostgreSQLDatabases

Location

Redesign Health, New York, NY 10003

An Insider's view of Redesign Health

What's something quirky about your company?

We have whole a slack channel dedicated to pictures of our dogs. Shout out to #redogsign_studio

Juhi

Chief of Staff

What are Redesign Health Perks + Benefits

Redesign Health Benefits Overview

We care deeply about your wellbeing. And we’ve tailored our unique benefits around your wellness.

Benefits for your physical wellness include: Full medical, dental, and vision coverage with no monthly contribution options, Fully paid memberships to One Medical primary care & Teledoc virtual care, $10 a month over-the-counter medicine credit, Quarterly In-home house cleaning, Annual at-home massage on us, to relax and unwind, Work from home set-up stipend, Paid after-hours work meals and transportation, In-office gym

Benefits for your financial wellness include: 401K match, Student loan repayment contributions, Company-paid Life and AD&D insurance, Paid financial coach to help you meet your financial goals, Pre-Tax commuter benefits

Benefits for your mental wellness include: 2-week company-wide winter break, Unlimited PTO, 16 week full paid parental leave, Spotify Premium reimbursed, Headspace mindfulness service, Annual learning stipend, Dog friendly office [when we’re back in the office!]

Culture
Volunteer in local community
At Redesign, we have two annual volunteer days with community service opportunities to bring our entire team together with the shared focus of helping underrepresented and underserved groups.
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer full dental, vision, and medical health insurance with no monthly contribution options.
Life Insurance
Wellness Programs
We offer a quarterly In-home house cleaning and annual at-home massage to help you relax.
Onsite Gym
Mental Health Benefits
Subscriptions to Headspace meditation and Spotify streaming are on us!
Retirement & Stock Options Benefits
401(K) Matching
Redesign matches 100% of your contribution up to 3% of your salary, 50% match for up to an additional 2% contribution.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Redesign offers 16 weeks of paid paternal leave.
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Redesign offers monthly student loan repayment contributions.
Lunch and learns
Promote from within
Continuing Education stipend
We offer a learning stipend of $1000 annually
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