Head of Operations at Redesign Health

| Greater NYC Area
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Redesign Health

85 Fifth Avenue

New York, NY 10003

About Redesign

Redesign Health is a healthcare innovation platform. We bring together entrepreneurs, industry experts, and investors to launch companies that transform the healthcare system and empower people to live their healthiest lives. Our first companies include Candid, Lively, Ever/Body, and Vault Health. We’re capitalized with permanent capital from world-class institutional investors and entrepreneurs.


We are launching a stealth venture in the mental health space, with the mission to provide access to affordable and high quality mental health services for all patients. 


About The Job

As the founding Head of Operations at this venture, you will get your hands in all areas of the business and help set, manage and drive all key strategic initiatives to ensure alignment among goals, timelines, cost, and quality. You’ll be responsible for identifying, prioritizing, and solving this venture’s most critical opportunities. The Head of Operations will report directly to the CEO.


Responsibilities
  • Build and own the operational design for effective service delivery across key activities including clinician recruiting, credentialing and patient acquisition, matching and scheduling. Own customer and user excellence. 
  • Drive continuous improvements in core operating metrics
  • Partner with the leadership team to define and track key performance indicators to responsibly manage resources and achieve strategic goals 
  • Collaborate with the engineering and product teams to ensure the technology platform seamlessly integrates with the operations of the business 
  • In collaboration with the leadership team, own and drive rollout plan for expansion and partnerships with payors, providers and other stakeholders 

Relevant Experience
  • 7-10+ years of experience in Operations, COO roles or President roles
  • Experience in operations, early-stage start-ups or consulting
  • Demonstrated success launching and operationalizing double-sided marketplaces in healthcare - balancing supply and demand
  • Experience running outsourced teams for sales, recruiting, scheduling or using agencies or vendors for support
  • Experience recruiting internal talent, other Ops professionals who specialize in process design and coordination
  • Expertise in digital health, telehealth or mental health
  • Strong Operator who has managed and grown teams and has superb people management skills 
  • Deep expertise in organizational, analytical, prioritization, time management, project management, and people management skills 
  • Experience defining and owning operational processes and KPIs
  • Data-driven decision maker
  • Ability to be a scrappy individual contributor, while also having the ability to lead a team and delegate 
  • Experience working within complex environments and the ability to effectively multitask 
  • Confident executive presence, strong collaboration skills and ability to partner with multiple stakeholders concurrently 
  • Self-awareness and skilled at identifying your superpowers and cultivating those of others 
  • A forward-thinking perspective and the ability to work with purpose and optimism
What Redesign is all about 

Redesign’s mission is to empower people to live their healthiest lives by elevating patient experiences, increasing information transparency, and democratizing access to high-quality healthcare.

Our vision is to connect extraordinary people and ideas with capital and resources to create better healthcare solutions.

At Redesign, we value achieving results thoughtfully, quickly, and compassionately. To give a sense of what our team is all about, these are the values that guide our work:

  • Solve for impact: Healthcare is complex and opaque, but we’re positioned to meet the challenge. If not us, then who?
  • Patients first: We are all consumers of healthcare. We create real solutions for real needs.
  • Outcome over egos: Our work is bigger than us. What we’re building together is greater than the sum of the parts.
  • Bias for action: We move fast, but we’re deliberate. We don’t delay success or failure.
  • Continuous learning: We seek feedback early and often. Iteration and insight allow us to connect the dots and are key to our process.
  • Practice good intent: We take our work seriously, but we’re never too busy to be kind.


We are a proud Equal Opportunity Employer and want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or other applicable legally protected characteristics. We choose our team members based on merit and business needs. It's the right thing to do. 


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • GraphQLLanguages
    • ReactLibraries
    • PostgreSQLDatabases

Location

Redesign Health, New York, NY 10003

An Insider's view of Redesign Health

What's something quirky about your company?

Every Friday in the office is "Floral Friday." It started out with everybody wearing Hawaiian shirts and has since been rebranded to include any and all festive items of clothing.

Jeanne

Senior Talent Analyst

What are Redesign Health Perks + Benefits

Redesign Health Benefits Overview

- Competitive pay
- Comprehensive health and wellness benefits and perks
- Lunch & Learn sessions hosted by internal and external industry experts featuring topics ranging from “Qualities of a Strong Consumer Brand” to “Combating Unconscious Bias”
Variety of functional, social, and community focused groups and meetups across the Redesign ecosystem and portfolio
- Fully stocked kitchen with plenty of coffee and tea, cold brew and iced tea on tap, a Bevi machine, and a variety of snacks
- Dog friendly office
- Annual learning stipend
- 16 week parental leave

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training.
Lunch and learns
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