Hi! We are Smart!
Smart is an AdTech leader created in 2001 on the belief that we can disrupt the on-line advertising industry for publishers.
Headquartered in the heart of Paris and with offices in 10 countries, Smart provides cutting-edge technologies that help hundreds of prestigious customers take back control and maximize their digital revenues with a flexible and transparent audience monetization platform.
We can rely on a unique group of 200+ Smarties focused on excellence to shape our future. They continually embrace change and overcome challenge together to make innovation happen. That means we can offer you endless opportunity to do the same and let you shape the world you want!
About the team
Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.
People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.
Key day-to-day responsibilities
The Head of Service is an outstanding leader charged with inspiring, developing and empowering the technical team based in NYC and Los Angeles and will ensure the lead and follow-up of all technical projects for our prospects and customers in the US. In addition to his/her leadership responsibilities, he/she will be expected to serve as a Technical Account Manager on strategic accounts.
- Supporting Sales' communications with prospects and developing the right technical pitch to support the sale effort. Bringing technical expertise and consultative selling to the sales meetings with potential clients and elaborating on the benefits of the Smart AdServer platform versus the competition's. Conducting product presentations and demonstrations autonomously and with impact.
- Estimating, planning and scheduling the implementation and configuration of the Smart AdServer solution with the clients' Ad Ops teams. Driving technical choices based on a deep understanding of the clients’ needs and organization. Ensuring full ramp-up through tailored technical training at the client's.
- Maintaining and growing the relationship with a portfolio of strategic accounts, with a technical focus. Making clients aware of new features and identifying upsell and cross sell opportunities through a constant competitive watch. Partnering with RTB and other teams internally to optimize utilization of Smart AdServer's solutions and ensure customer success.
- Acting as your strategic accounts' ambassador with the technical teams at Smart AdServer, orientating them towards the right support ressources and monitoring client satisfaction at every step of their journey with Smart AdServer technology. Partnering with Product Management and R&D to develop and test product specifications for new feature requests.
- Helping build the Service team center of excellence, including sharing/developing best practices for client engagement, market information, customer facing training materials, internal documentation and driving global projects on tools, methods or new markets' openings.
- Becoming a product and domain expert and turning into an active participant in profession forums and instances. Being a recognized speaker for Smart's technical offering beyond any specific client or deal.
About you
Minimum Qualifications
- You hold a degree in computer sciences or another technology discipline
- You have 5+ years’ experience in technical solutions consulting of which 1+ leading high-performance teams
- Leadership and Project Management: You are an empathetic, competent and engaging character with an exemplary personality to lead and organize a team of experienced and diverse professionals coming from different technical backgrounds.
- You have experience debugging in html, JavaScript, SQL or any other Web-oriented programming language
- You are a problem-solver and multitasker who stays cool under pressure to deliver great things
- You have superb relational skills (listening, presenting, training…)
- You know how to clearly articulate technical solutions and adapt to your audience
Extra Awesome Skills
- You are imaginative and open-minded
- You have a passion for technology and are eager to learn about the digital marketing ecosystem
- You are keen to work in an international/multicultural environment. Experiences abroad is a plus
Why Smart?
- We are one! At Smart, we care for our people. We are certified Great Place To Work and are constantly improving our working environment. Meet the team: http://bit.ly/2i6gHsS
- Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.
- Leave your mark! Smart is a human-size company. Each employee can have a direct impact on our business, customers and teams.
- Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.
- We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.
