Health Coach (Remote - West Coast)

| Greater NYC Area
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Kaia is a mission focused medical technology company: 

Kaia Health was founded in 2016 with the mission of bringing affordable and accessible relief to millions of chronic disease patients. Using innovative technology, we develop digital mind-body therapies that provide better affordable care.

Our products are a clinically-proven therapy for relieving back pain, hip and knee pain as well as COPD. Our mobile app gives users access to multimodal pain therapy, the gold standard of therapies in pain medicine. Kaia’s AI powered algorithm provides users with real-time feedback on their exercise execution using their phone.

Today we are one of the market leaders in digital therapeutics globally, with 500,000+ users. We have raised a total of $48 million from investors like Optum Ventures, ID Invest, Balderton Capital and other top tier healthtech investors. We are building an exceptional team based in Munich and New York to succeed in our mission to bring affordable and accessible care to millions.


 About the role


We are seeking a Health Coach (Remote - West Coast) who has a passion for learning, is deeply empathetic, wants to support our mission and provide our end users with a one of a kind coaching experience. Here’s an overview of the responsibilities:

Here’s an overview of the responsibilities:

  • Facilitating the Kaia coaching experience; guiding users to achieve their health goals, responding to their individual needs, and using Intrinsic Methodologies to support them in gaining clarity.
  • Multiple touch points with each coachee across various types of communication channels while driving retention.
  • Supporting end users in navigating the Kaia app from a technology standpoint. Receiving and recording warm transfer referral details and tracking them in coaching and CRM platforms.
  • Tracking coach session notes explicitly within the Kaia Dashboard for proper record keeping in line with that required by any “medical device” or service. 
  • Using the Kaia Coaching Philosophy as a basis for effective and meaningful coaching, including individually tailored SMART goals that reinforce automaticity of Kaia as a habit.
  • Supporting customer success by identifying the participant’s needs and relaying program details and requirements to elicit new thinking and habit change.Being expe

Your Profile:

  • You are inquisitive and enjoy gathering feedback and finding areas of opportunity for continual improvement.
  • As a coach, you are naturally empathetic and easily create camaraderie with your coachees while remaining objective and able to guide them through processing whatever may come up in a session.
  • You have a drive to be a self-starter and an eagerness and ability to thrive in a rapidly changing, fast-growing environment on a digital forum.
  • Process-focused and detail oriented with strong organization, documentation, and analytical skills.
  • You thrive in a team environment that lifts each other up and collaborates together and across other teams to continue driving the service, as well as the product itself.
  • You are a learner and are always thirsty for expanding your knowledge base through personal development and team enrichment opportunities.
  • Being part of the front line of contact with our users, you have excellent communication skills across both telephonic and chat-based sessions and receive best-in-class customer satisfaction ratings.
  • You have an ample amount of patience with coaching clients due to the unique and extensive process of developing and implementing new habits and behaviors.

Role Requirements:

  • Experience with email, client management tools, smartphone and App-based technologies
  • Health Coach Certification (Preferred - from a NBHWC accredited program)
  • NBHWC Board certification (Preferred)Degree in Health Sciences
  • Experience with CRM tool (Zendesk preferred)
  • Have the ability to work remotely and privately
  • 2+ years in health coaching or behavioral modification experience
  • Predictable and reliable attendance
  • Proficiency in written and spoken English
  • Authorization to work in the US required

You'll fit in with Kaia's company culture if you:

  • Are user centric and view technology as a tool to improve a user’s life
  • Have a bias for action; the world is complex and unpredictable place so starting, releasing, and getting feedback iteratively is the only possible path to success
  • Strive to be articulate and humble, make the complex simple, present ideas openly, accepting that being wrong is part of the process
  • Are not afraid of tackling problems that others deem impossible
  • Thrive in an entrepreneurial team, adapt easily to change, and enjoy a fast-paced environment
  • Have worked in a fast-growing organization before (preferred)

Some other things you will enjoy, specifically thinking about ‘the new normal’ post-COVID19


We have a sustainable, long-term impact: Most Kaianeers chose to work at Kaia and not at other companies simply because they want to have a lasting, positive impact on the world and not just talk about it. Providing remote access to the gold standard in management of chronic conditions already helps hundreds of thousands of users to reduce their suffering and win back quality time with their loved ones. 


Flexible working hours: You can manage your day so that it works for you and your family. We are interested in the outcomes of your work, not the face time you spent with work. 


Some more benefits listed on our website: https://www.kaiahealth.com/about-kaia/careers/


We value diversity and believe forming teams in which everyone can be their authentic self is key to our success.

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Location

One top of being in one of the trendiest neighborhood in NYC (lots of great restaurants & bars nearby) we have a large private rooftop!

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