EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
 

DESCRIPTION

You are sharp, driven and inquisitive. You are not afraid to take risks and grow by learning from mistakes. You let your voice be heard and love a good challenge. If this sounds like you, this could be the perfect opportunity to join EPAM as a Help Center Knowledge Specialist. Scroll down to learn more about the position’s responsibilities and requirements.
#LI-DNI
#LI-DNP

WHAT YOU’LL DO

• Support / maintain Play Console Help Center
• Support ongoing creation of New Play Console Help Center content and helping to map old-new content (between the New and Classic Console Help Centers)
• Assist in Help Center setup and localization in 47 locales
• Help with basic (low-complexity) HC content updates based on priority
• Maintain / update Help Center tracker - Emmet to provide training on what fields mean, what to update, etc

WHAT YOU HAVE

• Strong command of English language, grammar, editorial skills (Advanced)
• Comfortability working with internal tools such as Connect Composer (formerly Redwood) and Buganizer
• Communications with stakeholders
• HTML knowledge

WHAT WE OFFER

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance