LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.
Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’, one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!
The Role
LeafLink is seeking a Helpdesk Agent to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.
LeafLink has an ever-growing IT footprint and we’re searching for our first dedicated IT Helpdesk agent team to come in and help us support it. In this role, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices is working. The role offers the opportunity to help execute strategy, and build an IT future of our company, working on complex systems and physical equipment rollouts as well as creating numerous points of connectivity between our existing systems and workflows. It’s a very exciting time to join our team!
Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.
Responsibilities
- Act as a critical front-line resource and provide direct IT support to all LeafLink employees.
- Troubleshoot, diagnose, and resolve issues quickly and effectively when they arise
- Respond to requests via our ticketing system and update tickets as appropriate; communicate status, monitor and follow up on all requests from submission to resolution.
- Work collaboratively with our IT team and other technologists to help drive service delivery
- Support an environment that is 80% Macs and 20% PCs
- Execute seamless onboarding for new hires to LeafLink’s existing IT systems
- Create and maintain an up to date knowledge base documentation
- Help develop expedient procedures and helping to continually improve IT
Qualifications
- 2+ years of experience in Information Technology.
- 1+ years experience working within Enterprise Technology organizations.
- Detailed oriented and great communications skills for remote support
- Ability to communicate issues effectively to senior-level support for additional assistance
- Sense of urgency and ability to perform under pressure
- Proven track record of practical, thoughtful problem solving
- Experience with a ticketing system such as Jira or Freshservice .
- Experience with Google Workspace, Zoom, Slack, Jira, Freshservice and VMware Workspace ONE
- An active member of the open source and New York tech community a plus
- An interest in the cannabis industry and/or the LeafLink brand
Benefits
- Flexible PTO to give our employees a little extra R&R when they need it
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink’s success
LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.
