Help Desk Analyst

| Greater NYC Area
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At Stack Overflow, our mission is to serve developers. Whether we’re helping developers get answers to their questions, or find new jobs, we build products that affect millions of developers’ lives every day. Our goal is to create a community and a company where everyone feels welcome to learn, share their knowledge, and build their careers. We’re not there yet, which is why we’re hoping you’ll join us

As a member of the IT Help Desk team, you’ll help make sure everyone in the company has the technology and tools they need to do their job. Working out of our headquarters in New York, you’ll support a growing team of in-office and remote employees across a variety of systems (both Mac and Windows) and services. As a member of the team, you’ll work closely with more senior IT members who will help train and guide you.

About you:

  • Customer focused: You have a positive, customer-first attitude­ and love helping people solve their problems with a smile.
  • Troubleshooting: You’re a problem solver, and don’t mind taking vague issue reports and digging in to figure out what’s really going on.
  • Improvement driven: You’re eager to improve upon in-place processes to make IT services more efficient and scalable.
  • Self-starter: You have great time-management skills, and have always been good at prioritizing and tracking your work to make sure you get things done quickly and on time.
  • Software-first: You’re especially interested in software and operating system support, since we mostly handle hardware repair at the warranty level.

What you'll do:

  • Manage day-to-day operations of Active Directory and G Suite, including group management and the creation and closing of accounts
  • Deploy and Manage Group Policy settings for users across Mac and PC hardware
  • Install, diagnose, and maintain software on both Windows and Mac computers
  • Maintain inventory of systems, components, and parts, and order new equipment as needed
  • Track open tickets, prioritize, and document resolution of end-user requests, as well as handling occasional in-person requests
  • Work on the Help Desk team with day-to-day ticket requests
  • Support Audio/Video Conferencing hardware and software

What we're looking for:

  • 6-years of education or relevant work experience / certifications. For example:
    • 4-year degree in Information Technology (or related), plus 2+ of experience, or:
    • 2-year degree plus 3-4 years of work experience, or:
    • no degree but 4-6 years of experience and relevant certifications.
  • Intermediate knowledge of both Windows and Mac operating systems
  • Experience with Active Directory/G-Suite administration
  • Experience with Active Directory and Group Policy Management
  • Experience with Mac OS X Server and Policies
  • Experience with G Suite
  • Experience with conference and A/V gear, like sound boards and Crestron equipment
  • Be comfortable with building and configuring windows servers in both virtual and physical environments
  • Excellent prioritization and time management skills
  • Great verbal and written communication skills, whether you’re working with tech-savvy developers or clueless executives (just kidding, all our executives are great)

What you'll get in return:

  • 20 days paid vacation + holidays
  • Completely free health insurance - no copay, no premiums (US residents)
  • Generous parental leave (10-16 weeks at 100% pay), family care leave, and unlimited sick days
  • A budget for continuing education and personal development
  • An office with great amenities, including an espresso bar, and free lunch every day prepared by our in-house chefs
  • Employees will never be poked with a sharp stick

Diverse teams build better products.

Legally, we need you to know this: 
Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity. 

But we want to add this:
We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

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