Movable Ink
New York, NY
Hybrid

Help Desk Technical Lead

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Movable Ink is a software company that helps businesses earn attention in a world where time is precious and creativity is power. Founded in 2010, Movable Ink activates any data into real-time, personalized content in any customer touchpoint. Over 700 of the world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. With more than 300 employees, the company is headquartered in New York City with operations throughout North America, Central America, Europe, Australia, and Japan.

The Help Desk Manager will be responsible for building out a world class Global Help Desk function at a rapidly scaling company. Helping develop and maintain an efficient service desk capability will be a focus for you, as you optimize current processes to create greater organizational speed. This is a great opportunity to create and manage a high functioning team that delivers great levels of service to the Movable Ink user community.

Responsibilities:

  • Provide technical and professional support to junior staff and be an escalation point for challenging technical issues
  • Work closely with HR and Facilities to manage and optimize Employee Lifecycle processes. Ensure end-user onboarding and offboarding processes are meeting all InfoSec compliance requirements
  • Maintain an accurate inventory of all hardware and software
  • Manage SSO applications and directory services
  • Establish and maintain a culture of trust between IT and end users within the Company
  • Partner with the Office and Facilities team to support office moves, construction build-outs, and opening new offices
  • Work closely with the InfoSec Team to ensure systems are secure and processes are maintained to ensure safety and auditability
  • Provide data and reporting of KPI’s and trends to IT department and others
  • Assist in managing IT team purchasing, shipping, and expenses
  • Work closely with vendors to facilitate improvements and renewals

Qualifications:

  • 5+ years of experience in an IT Help desk support role
  • Advanced knowledge of Unix command line interface and scripting:  ZSH, Bash
  • Proven ability to communicate technical information to non-technical staff
  • Experience with Okta, G-Suite, JAMF, macOS, AV and event support
  • A working knowledge of network administration:  DHCP, DNS, IP Configurations
  • Experience with managing IT vendors throughout the vendor lifecycle
  • Some Windows support experience
  • Experience with Office moves and construction buildouts
  • A positive attitude and strong work ethic. Ability to get things done and provide excellent customer service to the end-user
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What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we’ve been named one of Inc. Magazine’s Best Workplaces (2022, 2021, 2020, and 2019) and Built In’s “Best Places to Work” (2023, 2022, 2021, and 2020).

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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