Help Desk Support Specialist
About Us
Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies. Our customers include Wayfair, Wish, Peloton, and more.
About the Role
As Riskified’s first US Help Desk Support Specialist, you will work in an open, casual environment, resolving requests from our employees, setting up new computers, answering IT questions, and attending to basic company-wide IT support needs.
This role is ideal for someone who is a curious self starter with experience in IT support or on a help desk team, working with Apple and PC hardware.
What You'll Be Doing
- Support aspects of the office IT infrastructure including design, implementation, and end user interaction
- Provide support for G Suite and Okta environments
- Facilitate processes of onboarding and offboarding employees from an IT perspective. Setup of new computers and accounts
- Provide technical support for video conferencing, and audio / visual setups
Qualifications
- At least 1 year experience in an IT Support/Help Desk role
- Excellent customer service and people skills with a willingness to learn
- Experience supporting and maintaining an office network
- Experience with G Suite (Gmail, Calendar, Docs, etc.)
- Experience supporting Networking and VPN - an advantage
- Experience with audio/visual, conference room display, and Zoom video conference systems - an advantage
- Experience supporting a Mac environment - an advantage
Life at Riskified
We are a fast-growing and dynamic startup with 500+ team members between our offices in Tel Aviv, New York City, and Shanghai. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
Some NYC Benefits & Perks:
- Fully-covered medical, dental, and vision insurance from your first day
- Stock options for all employees, 401(k) + matching, commuter benefits
- Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more
In The News
Fortune Magazine: 25 Best Workplaces in New York
Announcing Riskified's $165M Funding Round
Inc Magazine: Best Workplaces
Built In NYC: 100 Best Workplaces
Crain's: Best Places to Work in New York City
TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site
Calcalist: Riskified is the Most Promising Startup in 2019
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.