Helpdesk Engineer:Key Responsibilities:

• Collaboratively apply your aptitude of helping people use their technology and provide troubleshooting assistance
• Build trust with internal employees by responding to technical inquiries thoroughly
• Provide assistance in a high-growth environment introducing new employees to their technology assets
• Help new and existing employees use their technology assets more effectively through webinars and other training opportunities
• Support the logistics of a high-growth environment by receiving technology assets, applying a custom image and shipping them to individuals
• Develop your own career through the participation of longer term infrastructure projects
• Maintaining hardware and software inventory
• Creating and updating documentation for users and tech staff alike 

Skills Needed:

• 2+ years in an information technology support environment
• Experience with troubleshooting complex technical issues
• Recognition of common technical issues and helping end users help themselves before the need for helpdesk intervention
• Demonstrated ability in collaboratively assisting Windows and Mac end users
• Familiarity with Google Hosted Apps in the enterprise environment
• Familiarity with mobile device management
• Demonstrated ability in balancing short term needs with long term objectives
• Good customer service, and educational skills