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Helpdesk Technician

| Greater NYC Area
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Conductor is in search of an experienced Helpdesk Technician for our IT team. This is a high visibility role, charged not just with managing our entire internal IT service infrastructure, but also with identifying and executing strategic improvement initiatives and ensuring our fast growing company continues to have the highest possible level of IT service. If you are interested in working for a company with great culture and technology, and with a highly motivated group of people who love what they do and who are looking to change how enterprise software is created, we would like to speak with you. 

This is a nonexempt, fixed-term position for three months with potential for extension/conversion (depending on business needs).

Our Engineering Values
  • Collaboration: We believe that engineers do their best work when working together in cohesive teams.
  • Excellence: We believe in doing things the "right way" rather than the "fast way", and holding ourselves to a high standard of excellence.
  • Growth: We believe engineers do their best work when they are constantly growing, learning, and changing.
  • Communication: We believe in combining empathy with openness and honesty to set clear expectations and hold each other accountable.
  • Impact: We believe we're making the world a better place by empowering marketers to really help their customers rather than just sell stuff.
What You'll Do
  • Provide technical assistance and support for incoming issues related to computer systems, software, and hardware
  • Maintain performance of computer systems
  • Train employees on various systems and solutions
  • Install, modify, and repair computer hardware and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
  • Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment
  • Assist in setting up A/V equipment for All Hands meetings and Town Halls
What We're Looking For
  • Desire to learn
  • Excellent troubleshooting and diagnostic skills
  • Excellent verbal and written communication skills
  • Knowledge of Windows and Mac operating systems, server operating systems a plus
  • Knowledge of basic networking technology, including TCP/IP, LANs and WANs
  • Knowledge of basic computer hardware
  • At least one year completed CS studies or equivalent experience
Why You Should Join

At Conductor, we are looking for engaged and passionate engineers that can raise the bar. There is a tremendous opportunity here to have immediate impact in the day-to-day and affect the company's success and growth. We all share the same values and push each other to meet these standards. 

We are made up of a diverse group of people from all backgrounds and include a team of exceptional engineers in Kyiv as well. Wherever you are from, you will find a common ground here for continuing to push forward your career and make a difference in this industry.

Conductor, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Conductor

Conductor’s search and content intelligence platform helps marketers create and optimize content to improve visibility online.

The technology generates customer intent insights that lead to compelling content, increased traffic, and higher organic marketing ROI. Customizable dashboards and workflows guide marketers through the content creation process, empowering them to measure, refine, and demonstrate the effectiveness of their SEO and content marketing efforts.

In addition to its SaaS platform, Conductor offers a suite of services and support including site audits, site migrations, and managed services that empower in-house marketing teams and digital marketing agencies to drive results and put their customers' needs first.

Conductor's forward-thinking customers include global and emerging enterprise brands like Citibank, Salesforce, ClassPass, and WeWork.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HadoopFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • DynamoDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Conductor is located in Manhattan's Silicon Alley, convenient to all major commuter rails, subways, and within steps of plenty of major restaurants.
Conductor Says No to Traditional Hierarchy: Leaders Serve Employees Instead
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What are Conductor Perks + Benefits

Culture
Volunteer in local community
The Conductor Foundation allows employees to participate in a number of volunteer opportunities like serving food in local soup kitchens, working with Autistic children, and more.
Partners with Nonprofits
The Conductor Foundation gives Conductor Searchlight as a grant to non-profits each year, providing them with a support team for one year, and access to the platform for life.
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Conductor's health insurance policy covers up to 100% of out of pocket expenses.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conductor provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Conductor offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
Conductor hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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