About Us:

At nTopology, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.

If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.

nTopology is hiring for a Helpdesk Technician. The nTopology IT team is looking for an entry level Helpdesk Technician to provide Tier I remote and onsite support for our rapidly growing start-up. We work in a predominantly Windows environment that encourages a culture of self-service for our end-users. This is an excellent opportunity for someone who is just embarking upon their career and is eager for the growth that comes with working in a cutting-edge and quickly expanding company!

This role reports to the IT Manager.

What You'll Do:

• Assist in the configuration, troubleshooting and maintenance of all systems hardware and software. 
• Field helpdesk requests 
• Provide excellent customer service and work to eliminate any IT-related blockers that can hinder teams from completing their tasks.
• License acquisition, tracking and management 
• User account management and access tracking 
• Employee onboarding and offboarding 
• Handle logistics necessary to support remote users and external conferences and events (including packing, shipping and tracking domestic and international shipments)

Who You Are:

• Previous helpdesk experience or customer support roles 
• Experience working in a Windows environment Familiarity with minor laptop and desktop hardware repairs Good problem solving skills and the ability to discover creative solutions for unique problems Great communication skills are a must!

It's a Plus If You Also Got These:

• Experiencing building custom desktop computers 
• Linux experience

nTopology is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. nTopology is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.