New York City-based Virtuoso member travel agency is looking for a House Corporate Team Leader.

The House Corporate Team Leader’s goal is to provide leadership to manage an on-site and virtual team of corporate travel advisors committed to meeting and exceeding client expectations.

You will be expected to problem solve, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion. You will also have the opportunity to curate professional, accurate, cost-effective travel arrangements for clients within their company's guidelines and standards of excellence for customer service.

Responsibilities

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Customer Service:

• Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner.
• Advise clients of coverage during sick, PTO and vacation schedules.
• Mentor and develop the team so they deliver white glove service to all clients.
• Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service.
• Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients.

Team Development:

• Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule.
• Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA.
• Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member.
• Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions.
• Promote company's core value and mission statement.

Automation:

• Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team).
• Ensure that all advisors follow all standard operating procedures.
• Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.

Requirements

• Proficiency on Sabre GDS a must.
• Ability to work well under stress and with tight deadlines.
• Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing.
• Must be proactive with an ability to work independently and in a team with direction from a manager.
• Strong organizational skills required to maintain up to date and accurate records and client correspondence.
• 7+ years of experience as a travel advisor necessary.
• 3+ years of supervisory experience required.

Responsibilities are not limited to those outlined in this description and you may perform other negotiated duties to meet the ongoing needs of the company.

Rollinglobe and its clients provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, religion, disability, sex, national origin, genetic information, or veteran status.