The Customer Success team at Hive focuses on delivering active Hive users, who live in Hive through their working day.

A great implementation lead is first and foremost a driven project manager who is equally comfortable at C-Level and with front line users. They should have a great nose for opportunities and work closely with Sales to identify and close those. Please note, this is not a classic account management role, it’s much more project management and influencing the process forward. The person hired will have a bias for action and be highly organized with follow through that is second to none.

Responsibilities: 
- Run projects for a portfolio of Hive accounts, designing and executing launch programs, growth and intervention programs 
- Define each customer’s business goals and develop relevant success plans to ensure they are achieved. 
- Develop and execute a communication plan to help customers get the most from Hive product updates and new features as they become available. 
- Drive customer evangelism through product satisfaction, delivering customer-led events and case studies alongside the Marketing & PR teams. 
- Act as liaison between Product Management, Support and the customer where escalation of critical service issues is required.