Implementation Manager - Pharmacy at Thirty Madison

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About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

This year, we are honored to become Great Place to Work certified and be included on Built In's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

The pharmacy division is a core component of our Platform, which powers Thirty Madison’s outstanding care model. The Pharmacy and Fulfillment team includes operations, strategy, clinical services and Supply chain.  Over the next few years, pharmacy ops will continue to grow to serve both internal and external customers and partners as well as enable our business to scale quickly while providing an outstanding patient experience. Our goal is to improve health outcomes through an integrated pharmacy care experience.

We’re looking for a Manager, Pharmacy Implementations to help lead and execute large scale product launches. Reporting directly to our Senior Manager of Pharmacy Initiatives, you will work  closely with the pharmacy operations team, new condition launch team, our functional area leads and their business unit counterparts.,. Responsibilities will include identifying key dependencies and risks associated with launching new products and conditions that rely on pharmacy fulfillment, partnering with the technology team to ensure execution of pharmacy programs, and partnering with clinical leads to develop operational plans for execution.

This role is remote based, although the New York City or Houston areas are preferred, with frequent travel as required.

You’re the right person for the role if you are:

  • Pharmacy operations minded, but strategic — you can get in the details but also see the big picture of how pharmacy plays a pivotal role in the care model
  • Experienced in executing cross functional pharmacy initiatives that include clinical programs, technology, and operational initiatives
  • Demonstrate the ability to work collaboratively with product teams to identify risks, dependencies and develop proactive solution
  • Understand Supply Chain and Fulfillment with an emphasis on the role of pharmacy
  • Have developed, supported and/or launched chronic condition management programs
  • Possess project management skills with an eye for accounting for the key details needed to bring programs to life
  • Comfortable using data to develop a point-of-view — and open to whatever change that data reveals
  • Intellectually and impossibly curious — you may not be a specialist at everything you’re asked to do, but you have an unending desire to learn and become a wealth of knowledge
  • A strategic problem solver with proven problem-solving skills
  • A good listener who is interested in gathering information before making decisions
  • Able to adapt quickly while prioritizing opposing priorities and delivering a high-quality output!
  • Comfortable operating in an ambiguous environment while maintaining a strong bias for action — you love to build and streamline process where none exists
  • Seeking ​to​ be ​a part ​of​​ a ​dynamic team,​ and get results; willing and able to step out of your “core” role and flex in new areas as business need demands

Some things you'll work on:

  • Function as the project manager and lead for multiple projects at the same time
  • Partner closely with the customer care team to develop solutions that enable the pharmacy team to better support our customers and patients
  • Help support the implementation of new condition launches including overseeing product selection in partnership with the supply chain team and new condition launch team
  • Work closely with the Supply Chain team to ensure fulfillment of medications exceeds customer expectations
  • Work closely with the product and engineering teams to ensure that our technical needs are accounted for in all pharmacy initiatives
  • Partner with the various BUs to ensure execution of aligned plans as well as helping out on special projects to drive improvements to our care and business models
  • Own portfolio of pharmacy initiatives, document processes, including weekly reporting, OKR and quarterly planning processes and Board of Directors materials preparation
  • A range of other critical projects across our businesses with the goal of building a scalable pharmacy infrastructure that enables us to provide high quality and affordable healthcare to millions of customers across the country and the world

You should have:

  • 5+ years of pharmacy experience including leading large scale projects with a focus on execution at an innovative pharmacy player
  • A true growth demeanor (it’s your superpower!) and the ability and desire to operate consistently outside of your comfort zone
  • Strong, low-ego leadership, and experience managing and working with cross-functional teams
  • Experience building partnerships that lead to business growth
  • Demonstrated project management experience with a track record of successful execution
  • The ability to zoom in and out (oscillating between tactical and strategic) and context-switch with ease
  • A passion for healthcare and the desire to help drive positive outcomes for our customers

How we are managing through the COVID pandemic and its impact on our team?

These are unprecedented times, and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely through April 2021 to allow them to plan accordingly.

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.

Benefits for full-time Thirty Madison employees:
  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

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Technology we use

  • Engineering
  • Product
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • NestjsFrameworks
    • NextsjsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • KafkaDatabases
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • NotionManagement

Location

Thirty Madison’s office is just south of Midtown Manhattan, easily accessible from multiple subway lines and commuter rails, and just a few blocks from Madison Square Park.

An Insider's view of Thirty Madison

How would you describe the company’s work-life balance?

I really appreciate that Thirty Madison has tools put in place that show the company truly values work-life balance. We have monthly Refresh Days where the whole company is off, and we also have an annual vacation stipend offering $750 for people who take a full week off during the year, encouraging us to detach and take a vacation!

Michelle

People Business Partner

What's the biggest problem your team is solving?

"Infrastructure" can be an overloaded term. To me, Infrastructure is everything up, down and to the sides of the code that Engineers are writing. Our goal is to abstract those bits away, so we can guarantee safety, speed and reliability by default. That way Engineers can focus on building features that deliver value to our patients.

Lawrence

Engineering Manager

How has your career grown since starting at the company?

Thirty Madison has provided me with the opportunity to work with individuals who share experiences and expertise with one another daily. We are a savvy team that cares about employee development and self-growth. It is through collaboration and curiosity that I’ve become #bettereveryday both inside and outside of our organization.

Em

Learning and Development Specialist

What is your vision for the company?

Thirty Madison’s goal is to improve the lives of people with chronic conditions. For Cove this means to meaningfully help every migraine sufferer. We are here for our patients, whether they want to connect with a doctor or just be better informed. Migraine holds way too many people back in leading the lives they want to, and we need to change that.

Caroline

General Manager of Cove

What are Thirty Madison Perks + Benefits

Thirty Madison Benefits Overview

-Competitive salary, equity, and career development opportunities
-100% coverage on many health, dental, and vision insurance plans
-Pre-tax commuter benefits, 401k, and FSA
-Budget for the technology tools you need — whether a laptop, monitor, or special software
-Unlimited vacation days and annual $750 vacation stipend

Culture
Partners with Nonprofits
Thirty Madison partners with Non Profits such as the Arthur Ashe Institute for Urban Health to help the underserved get education and access to medical treatment.
Friends outside of work
Eat lunch together
Intracompany committees
Thirty Madison has committees for DEI, Future of the Office and Social, all comprised of volunteers that rotate during the year to make sure we are driving the right initiatives and events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Thirty Madison provides a reimbursement for wellness expenses alongside a fully covered premium Calm app membership for mindfulness and meditation.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
During COVID, Thirty Madison provides up to $1,000 a month to cover incremental childcare and/or distance learning costs.
Generous Parental Leave
We provide 14 weeks of paid leave for the primary caregiver and 7 weeks of paid leave for the secondary caregiver with the option of a flexible return to full-time work.
Flexible Work Schedule
We're big believers in a flexible work schedule that takes both your needs and your co-workers' needs into consideration.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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