Inbound Supply Chain Manager
Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (with over 1 million happy sleepers and counting), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night's sleep)!
Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post purchase journey. We love to use data and metrics to drive our decisions, while keeping in mind that customers don’t speak in numbers, and that each one should be treated as a member of our family.
Oh, and by the way - we’ve been doing the “remote work thing” since the day we started. So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually - it’s in our nature!
About the Role:
This is a remote position that requires travel to and work from supplier facilities. Holidays are peak times for our business and work may be required. This position requires travel to all US time zones. Candidates must live in the United States to be considered for this position.
Our goal is to improve and enhance the Resident Supply Chain network to ultimately drive the best customer experience in a reliable and cost-efficient manner. The Inbound Supply Chain Manager acts as bridge between business and operations teams and is responsible for seamless planning of inbound freight into Resident operated facilities, 3PL facilities, and partner fulfillment centers. The role is responsible for flawless execution during peak and off peak periods and involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills along-with an ability to drive data driven discussions. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills.
This is a remote position that might require travel. Holidays are peak times for our business and work may be required. This position requires travel to all US time zones. Candidates must live in the United States to be considered for this position.
Responsibilities
- Own the bridge between partner factories and suppliers and Resident fulfillment centers as the central point to plan and execute inbound supply
- Bring a spotlight to inbound product supply ensuring clarity between operations, sales, finance on status of products, expected shipment and arrival dates, and insights to anything driving changes to plan
- Coordination with partners in sourcing and operations to ensure the timely shipment and complete visibility of inbound product with the goal of maximizing in stock rates across the network, while minimizing cost
- Set up processes to strengthen inbound supply chain planning with an objective of minimizing cost and maximizing product availability across the network
- Make the existing processes scalable by identifying and implementing available tools/automation
- Work with the operations, development, and BI teams to build out tools and processes to drive transparent awareness throughout the organization around inbound product
- Develop and manage to a set of KPIs to hold factories accountable for timely production and shipments to ensure high in stock rates
- Rollout best practices from other geographies/ companies to minimize end to end supply chain losses
- Utilize exceptional problem-solving and communication skills to influence business, operations and technical audiences
Qualifications
- Bachelor's Degree
- At least 3-4 years of experience in Supply Chain and Planning or as an Operations/Planning Manager
- 1+ Years of work or academic experience with SQL, proficiency in Microsoft Excel
- Candidate should have excellent communication skills and a strong customer focus
- Outstanding analytical, problem solving, and organizational skills
- Must be detail-oriented with a demonstrated ability to own and follow through on issues
- Supply Chain Management or Engineering Degree
- Strong attention to detail and organizational skills
- Experience in a fast-paced, start-up e-commerce environment with the ability to quickly get up to speed, iterate and take on other projects
- Experience with order management, manufacturing, and distribution processes
- Ability to self-motivate and work independently & within a decentralized team
- Strong attention to detail & organization skills
Preferred Qualifications:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.